Job Description:
Preston | 5 days onsite initially (reducing to a minimum of 3 days)
Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.
Join our Applications Software Support Team and play a key role in supporting business-critical applications. You'll investigate and resolve software incidents, work closely with customers and development teams, and help deliver continuous improvements to application performance and service quality.
What you'll do:
- Investigate, troubleshoot and resolve application incidents.
- Work with customers, support teams and developers to identify and fix issues.
- Support the maintenance of critical software applications.
- Contribute to service improvements and application support initiatives.
- Participate in an out-of-hours on-call rota.
What we're looking for:
- 4+ years' experience in application support, software support or a similar technical role.
- Strong incident management and problem-solving skills.
- Excellent customer service and communication abilities.
- Knowledge of software development methodologies and support practices.
- Ability to work independently and collaboratively within a team environment.
Desirable:
- Relevant certifications or advanced qualifications.
- Experience within secure or highly regulated environments.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Skills Required
- 4+ years of experience in application support, software support, or a similar technical role
- Strong incident management and problem-solving skills
- Excellent customer service and communication abilities
- Knowledge of software development methodologies and support practices
- Ability to work independently and collaboratively within a team
- Eligibility to meet UK Government and contractual personnel security requirements, including applicable residency requirements
- Right to work in the United Kingdom
- Relevant certifications or advanced qualifications
- Experience in secure or highly regulated environments
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
