Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, and Shutterfly have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job DescriptionAs a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
The Applications Developer is responsible for building voice and web applications from beginning to end for clients. The Applications Developer is responsible for translating client requirements to application specifications, building multi-channel applications, providing project plans, and integration support for client systems.Job ResponsibilitiesEssential Job Functions:- Support full lifecycle of application software development from project
- conceptualization, planning, development, implementation and maintenance.
- Write meaningful unit tests to ensure quality
- Evaluate, design and implement client applications.
- Add features and functionality to existing client applications.
- Support Quality Assurance team efforts.
- Track and report billable and non-billable activities by type.
- Review development processes, techniques and client systems for potential improvements.
- Complete required documentation of client applications including enhancements, changes, bug and implementation.
- Complete required documentation of development processes.
- Consult, assist and advise other developers.
- Triage and support client applications while on call.
- Bachelor’s degree in Computer Science/related field or equivalent work experience.
- 3+ years of professional experience designing and building applications in Java or any object-oriented language.
- A strong understanding of computer science fundamentals, including object-oriented programming and design, data structures, and debugging techniques.
- Knowledge of Git or SVN.
- Excellent communication and problem solving skills.
- Team player
Preferred
- REST/SOAP APIs
- Spring Boot framework
- Relational Databases (Postgres / MySQL)
- Containerization / automation frameworks
- Competence at command line
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.
Top Skills
What We Do
We are the world’s largest independent AI company, operating at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.
We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time.
At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing, or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.
We’ve been expanding what’s possible in customer sales, service, and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time. And amazing conversations.
We are a remote-first company allowing employees to work from anywhere in the US. With that said, we haven't abandoned our offices entirely. They can be reserved for customer meetings, team collaboration, or individual workspace, as needed.
Why Work With Us
Interactions Core Values:
-We Are Passionate About Transforming Customer Experience.
-We Are Obsessed With Our Customers’ Success.
-We Respect Each Other.
-We Create Opportunity.
-We Embrace Disruption.
-We Do What We Say.
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