About the Role
The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across ITSM, CMDB, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices.
We are seeking a ServiceNow Developer with 6+ years of hands-on experience to build, enhance, and maintain the platform, leveraging Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber’s broader technical ecosystem.
What the Candidate Will Need / Bonus Points
- Platform Strategy: Evaluate business and technical requirements against ServiceNow platform capabilities and best practices, and design and deliver scalable ServiceNow solutions aligned to business needs, focusing on ITSM, workflow automation, integrations, and user experience
- CI/CD & Platform DevOps: Design, implement, and support CI/CD pipelines for the ServiceNow platform, including source control integration, automated testing, update set and application lifecycle management, and promotion across environments in alignment with SDLC and governance standards.
- Citizen Development & Governance: Enable and govern citizen development on the ServiceNow platform by establishing guardrails, reusable components, standards, and best practices, while mentoring non-professional developers to safely build workflows, apps, and automations without compromising platform integrity or performance
- CMDB & Discovery: Manage CMDB health and data integrity by implementing Discovery Patterns, Identification and Reconciliation Engine (IRE) rules, and modeling relationships for Business Applications and Services
- Now Assist & Automation: Integrate and configure Now Assist features — including AI-assisted workflows, chat summarization, and virtual agent enhancements.
- Integrations: Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer
- Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.
- Continuous Improvement: Suggest and implement best practices for ServiceNow. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
- Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
- Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.
---- Basic Qualifications ----
- 6+ years of experience as a ServiceNow Developer/Engineer working on enterprise-scale ServiceNow implementations.
- Demonstrated ability to assess and enforce architectural governance, standards, and technical best practices with strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes)
- Hands-on experience with Now Assist technologies — generative AI workflows and skill kits on the Now Platform.
- Deep understanding of ITSM modules (Incident, Request) and solid experience with CMDB configuration, including CSDM standards and asset management processes
- Proven experience implementing CI/CD practices for ServiceNow, including source control, automated testing, update set and application lifecycle management, and environment promotion strategies
- Experience supporting and governing citizen development on the ServiceNow platform, including establishing guardrails, standards, and reusable components to enable low-code/no-code development safely
- Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required
- Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.
- Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
- Demonstrated ability to use AI-assisted tools (e.g., GenAI, workflow automation, analytics assistants) to accelerate program planning, requirements definition, risk analysis, documentation, and stakeholder communication in a production environment.
---- Preferred Qualifications ----
- 6+ years of hands-on ServiceNow development experience delivering enterprise-scale solutions across ITSM, CMDB, workflow automation, and core platform capabilities, with strong adherence to architectural and development best practices.
- Proven expertise in ServiceNow scripting and platform engineering (JavaScript, Glide API, Business Rules, Script Includes, UI components) with the ability to design scalable, maintainable solutions.
- Demonstrated experience implementing CI/CD and DevOps practices for ServiceNow, including source control, automated testing, update set/application lifecycle management, and environment promotion.
- Hands-on experience with Now Assist and generative AI features to enable intelligent automation, self-service, and agent productivity.
- Strong background in integrations and platform governance, including REST/SOAP APIs, IntegrationHub, Flow Designer, CMDB/CSDM standards, and enabling citizen development through guardrails and reusable components.
For San Francisco, CA-based roles: The base salary range for this role is USD $153,000 per year - USD $170,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD $153,000 per year - USD $170,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 6+ years of experience as a ServiceNow Developer or Engineer on enterprise-scale implementations
- Expertise in JavaScript, Glide API, HTML, CSS, AJAX, and ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes
- Hands-on experience with Now Assist, generative AI workflows, and skill kits on the Now Platform
- Deep understanding of ITSM modules, including Incident and Request
- Experience with CMDB configuration, CSDM standards, and asset management processes
- Experience implementing ServiceNow CI/CD practices, source control, automated testing, update sets, application lifecycle management, and environment promotion
- Experience governing citizen development through guardrails, standards, and reusable components for low-code/no-code development
- Experience designing and implementing integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills for technical and non-technical audiences
- Experience using AI-assisted tools for program planning, requirements definition, risk analysis, documentation, and stakeholder communication in production
- Enterprise-scale ServiceNow development across ITSM, CMDB, workflow automation, and core platform capabilities
- Strong ServiceNow scripting and platform engineering expertise
- ServiceNow CI/CD and DevOps expertise, including source control, automated testing, update sets, application lifecycle management, and environment promotion
- Hands-on experience with Now Assist and generative AI features for intelligent automation, self-service, and agent productivity
- Strong background in integrations, platform governance, REST/SOAP APIs, IntegrationHub, Flow Designer, CMDB/CSDM standards, and citizen development enablement
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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