About NorthWinds Technology Solutions
At NorthWinds Technology Solutions®, we’re a trusted SaaS and IT services provider leading innovation in the dental insurance industry, proudly serving Delta Dental partners nationwide.
Our modern, cloud-delivered platform supports over 10 million covered lives, helping millions of customers effortlessly access and manage their dental and ancillary insurance products.
Backed by the strength of three major Delta Dental companies, NorthWinds offers the best of both worlds — the stability of an established enterprise and the energy and agility of a modern software organization.
What You’ll Do
The Application Administrator’s role is to work with the business application owner to administer, maintain and support 3rd party applications. Examples of enterprise applications this teams supports and works with end users include Jira and GoAnywhere but there are approximately 6 applications that are supported.
- Maintain and resolve basic issues pertaining to 3rd party applications
- Resolve first level support issues and escalate to second and third level as needed
- Provide 3rd party application monitoring and perform routine health checks
- Share on-call responsibilities for supported 3rd party applications
- Record, track, and document help desk requests and resolution steps
- Develop and maintain basic documentation for supported 3rd party applications
- Provide end user training for 3rd party applications (standard functionality)
- Crosstrain on primary applications within the team
- Perform and participate in 3rd party application upgrades
- Assist with tasks on projects
Why NorthWinds
We’re not just building software — we’re building a place where people can learn, grow, and make a meaningful impact.
What we offer:
- Full-time remote work with flexibility and trust
- Competitive base salary and annual bonus program
- Generous PTO, floating holidays, and volunteer time off
- 401(k) with 100% employer match for the first 6% (pre-tax or Roth)
- Comprehensive health benefits and disability coverage
- Profit sharing with discretionary contributions
- HSA, FSA, and dependent care accounts
- A culture built on collaboration, learning, and balance
Qualifications Experience Required Experience with desktop operating systems, including Windows operating systems and extensive application support experience with MS Office and other standard desktop applications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience with desktop operating systems, including Windows
- Extensive application support experience with Microsoft Office and standard desktop applications
- Experience administering and supporting third-party enterprise applications (examples: Jira, GoAnywhere)
- Ability to resolve first-level support issues and escalate to higher levels as needed
- Experience performing application monitoring, routine health checks, and participating in upgrades
- Experience documenting help desk requests, resolution steps, and maintaining basic application documentation
- Experience providing end-user training on standard application functionality
- Willingness to share on-call responsibilities
What We Do
NorthWinds® Technology Solutions, LLC, is an insurance technology company built by dental insurance experts. We provide a dental and vision administrative platforms and infrastructure services. Our flagship product is Keyspring, a cloud-based end-to-end software platform. We are jointly owned by Delta Dental of Wisconsin, Delta Dental of Illinois and Delta Dental of Virginia.
