Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Job Description:
As a Microsoft Technology Applications and Operations Support Engineer, you’ll be expected to support one or more applications, ensuring the smooth operation of software applications by troubleshooting issues, and providing technical support to users. Support engineer will handle tasks like Monitoring, debugging, testing, and documenting software issues, as well as communicating effectively with both technical and non-technical stakeholders. Additionally, you will be responsible for monitoring system performance, and participating in the deployment process. Strong problem-solving skills, technical expertise, and excellent communication abilities are required for this role. Support engineers will be expected to follow the in-house ITSM procedure from incident management to problem and knowledge management.
Responsibilities:
- Provide technical support and troubleshooting for Microsoft .NET based applications, Microsoft SQL server 2022. Azure Cloud include IIS, and PAAS services support
- Assisting users with application software-related issues, troubleshooting problems, and providing solutions to ensure smooth operation.
- Monitor and maintain Microsoft server environments, ensuring uptime, performance optimization, and adherence to security best practices using tools SCOM, SQL, Azure monitoring, AppMon Monitoring, server event, etc.
- Expert in troubleshooting application issues using Logs including IIS, Event viewer, and SQL
- Issue identification and resolution: Investigating and diagnosing reported issues, analyzing root causes, and implementing fixes or workarounds to resolve them efficiently.
- Implement and manage Microsoft Azure services and solutions as part of operational support and cloud infrastructure management.
- Perform routine maintenance tasks such as patch management, backups, and system upgrades.
- Documentation - Creating and maintaining documentation such as FAQs, troubleshooting guides, and knowledge base articles to assist users and support colleagues.
- Collaborate with cross-functional teams to deploy Microsoft solutions and updates, ensuring smooth integration and minimal disruption to operations.
- Develop and maintain documentation for support procedures, system configurations, and troubleshooting steps.
- Participate in on-call rotations and respond to incidents promptly to minimize downtime and impact on business operations.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- 8+ years of experience in technical support roles with a focus on Microsoft technologies.
Technical skills:
- Proficiency in programming languages C#, Angular, or SQL is beneficial, along with knowledge of IIS, Azure cloud, web technologies, MS SQL databases, SharePoint, and operating systems.
- Familiarity with debugging tools, version control systems, and ITSM tools such as ServiceNow is desired.
- Strong proficiency in troubleshooting Microsoft .NET based applications, Microsoft Azure services, and Windows Server environments.
- Problem-solving abilities - Strong analytical and troubleshooting skills are essential for diagnosing and resolving software issues efficiently.
- The ability to think logically and systematically approach problems is highly desirable.
- Experience with PowerShell scripting for automation and task automation in Microsoft environments.
- Knowledge of Active Directory, Group Policy, and other Microsoft server technologies.
- Familiarity with ITIL processes and methodologies for incident, problem, and change management.
- Adoptability - Willingness to work on shifts on rotational basis and willingness and ability to learn new technologies and maintain an exponential learning curve are also critical.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
Certifications such as Microsoft Certified:
- Azure Administrator Associate
- Microsoft 365 Certified: Modern Desktop Administrator Associate, or similar are preferred.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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What We Do
Orion is a leading digital transformation and product development services firm. Headquartered in Edison, NJ, we have a global team of 6,200+ associates, with engineers in 14 major delivery centers across North America, Europe, Asia Pacific and Latin America.
For over 25 years, Orion has been solving complex business problems for our clients. Our transformative business solutions are rooted in digital strategy, experience design, and engineering, empowering our clients to operate with agility at scale.
Our mission is to serve as an agile and trusted partner for business transformation initiatives, providing deep emerging technology, experience design, and domain expertise.
Our business has more than tripled over the last three years.
We have grown aggressively both organically and inorganically, adding new clients, complementary skills, domain expertise, and strengthening our global footprint.
