Application support
Candidate will be responsible to provide L2/L3 Support, Monitor, and provide support to production streams and provide expert knowledge on all workflow designs for supported applications. Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failures, and be able to apply code fixes/patches on an as needed basis. Candidate will bring onboard new software version (upgrades) for NT Certification, Packaging and Deployment. Candidate should be able to work with Business partners directly to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements. Develop and maintain a professional relationship with all stakeholders within IT and Business teams and provide support. Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.
remote
advance english
Skills Required
- L2/L3 application support experience
- Production issue troubleshooting and resolution
- Ability to apply code fixes and patches
- Software version upgrades, certification, packaging, and deployment support
- Advanced English proficiency
What We Do
VALCE Talent Solutions is a recruitment agency and consulting firm specializing in IT talent acquisition and nearshoring, primarily in Mexico. They design customized solutions in IT talent and process optimization to help businesses scale intelligently and profitably. Their expertise focuses on specialized industries including Information Technology, Operations Management, and Supply Chain, providing end-to-end talent offerings to attract and retain top professional profiles.
