We are seeking an experienced Application Support Analyst with expertise in payments systems, specifically with SWIFT and ISO 20022 protocols. The successful candidate will play a key role in supporting mission-critical applications in a fast-paced financial services environment. You will collaborate with internal and external stakeholders, troubleshoot issues, and ensure the smooth operation of payment-related systems.
Provide Level 2/3 Support: Handle support requests and incidents related to payment processing applications, ensuring timely resolution of issues.
Payments Expertise: Work extensively with payment systems and messaging formats, including SWIFT (MT, MX), SEPA, CHAPS, and ISO 20022 standards.
System Monitoring & Troubleshooting: Proactively monitor the payment applications, identify performance bottlenecks, and troubleshoot system failures.
Incident & Problem Management: Ensure incident logs are maintained and followed through until resolution; engage in root cause analysis for recurrent issues and implement permanent fixes.
Collaboration with Development and Infrastructure Teams: Liaise with cross-functional teams to escalate and resolve issues as needed. Coordinate with the development team on bug fixes, patches, and enhancements.
Change & Release Management: Participate in the deployment of updates, patches, and configuration changes to payment applications. Ensure proper testing and minimal disruption during rollouts.
Compliance & Documentation: Ensure compliance with internal and external policies regarding security, risk management, and regulatory standards. Maintain detailed documentation on processes, workflows, and resolutions.
Stakeholder Communication: Provide regular updates and reports to business stakeholders on the status of incidents, maintenance activities, and application health.
Knowledge Transfer & Training: Share expertise and knowledge with other team members to build technical skills and increase understanding of payment systems across the support team
4+ years of experience in Application Support roles, specifically within the financial services/payments domain.
Proven experience with handling incidents and problem management in a payments environment.
Hands-on experience with SWIFT payment systems, including MT/MX messaging formats.
Strong understanding of ISO 20022 standards and their implementation in payment systems.
Experience with other payment processing systems (ACH, RTGS, etc.) is highly desirable.
Good Knowledge of SQL, Unix/Linux commands, and scripting for troubleshooting.
Top Skills
What We Do
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field
