Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
The Application Support Specialist will be working closely with the rest of global support team to provide first & second level support for our product suite & products from within WPP.
WHAT YOU’LL DO:
- Provide first & second level support to end users via email, chat, and ticketing system.
- Troubleshoot basic software, hardware, and logon issues.
- Guide users through known solutions using internal documentation.
- Escalate complex issues to the second-level team.
- Monitor ticket queues and ensure timely follow-up
- Document solutions and maintain knowledge base articles.
- Assist with user access management (e.g., AD, Okta, O365).
- Exposure to Okta or other identity platforms.
- Follow up with product management team and clients with status of specific issues.
WHAT YOU’LL NEED:
Qualifications
- A relevant bachelor’s or master’s degree from a reputed university
- Excellent in written and spoken English with strong communication skill.
- Willingness to work flexible shift to support a 24/5 operation.
- Genuine passion for helping end users and delivering an exceptional support experience
- Highly organized with strong problem-solving abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Proactive problem-solver who goes beyond scripts to understand issues and deliver effective solutions
- Problem solving approach (this support team is there to solve problems, not just read a script rather to understand the script)
Work Experience
- Previous experience supporting international teams.
- Familiar with Fresh Service or other ticketing systems.
- Previous experience in working with Okta, Office 365, User Management systems like Active Directory, Index etc.
#LI-FA1
Hands on
No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.
Honesty
We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it.
Heart & Soul
We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows.
Happy Family
Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.
Hungry
Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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Top Skills
What We Do
Born to make the best work, brilliantly.
We combine craft insight and technology to bring your creative work to life.
Hogarth was founded 15 years ago and has grown from a start-up to over 6000 people, across 35 cities worldwide and is now part of the WPP family. Our rapid growth continues to drive us forward making Hogarth an exciting place to work and a great place to achieve your career ambitions.
