Halfpricesoft

Application Support Specialist

Posted 2 Days Ago

Be an Early Applicant

Berkeley, CA, USA

In-Office

95K-125K Annually

Junior

Financial Services

The Role

Serve as primary technical contact for customers using payroll and tax software. Troubleshoot issues (SQL, HTML, OS compatibility), assist with US payroll and tax workflows, and maintain HTML/React help documentation. Provide clear, empathetic support and escalate product issues as needed.

Summary Generated by Built In

Halfpricesoft is seeking an Application Support Specialist to join our team in Berkeley, CA. In this role, your primary focus will be serving as the primary point of contact for customer inquiries, ensuring our software users receive clear, effective, and timely assistance with our payroll and tax compliance software.

You will combine strong interpersonal skills with hands-on technical troubleshooting (SQL, HTML, OS compatibility) to resolve user issues and maintain product documentation.

Compensation & Perks

Salary Range: $95,000 – $125,000 per year
Equity: Equity package included
Growth: Opportunities to advance into QA, DevOps, product development, or customer education
Location: On-site collaboration in Berkeley, CA
Impact: Work in a high-visibility, small-team environment at an established FinTech company

Primary Responsibilities

Customer Support & Inquiries (Core Responsibility): Act as the main technical contact for customer inquiries. Answer questions, troubleshoot setup and usability issues, and guide non-technical users through the software with clarity and empathy.
Technical Troubleshooting: Investigate underlying software behavior, system issues, and database queries (SQL) across Windows, Mac, and Linux environments.
Payroll & Tax Guidance: Assist customers with navigating US payroll workflows and tax compliance requirements within our software.
Documentation & Help Articles: Maintain and publish updated product documentation and support guides on our HTML/React-based help platform.

Qualifications & Requirements

Communication: Exceptional written and verbal communication skills with a strong customer-first approach.
Database Skills: Proficiency in SQL and a strong understanding of how relational databases operate.
Web & Technical Basics: Working knowledge of HTML and general web application behavior.
Problem-Solving: Strong analytical skills and comfort handling numerical calculations or tax-related logic.
Work Authorization: Must be legally authorized to work in the United States without sponsorship (sponsorship is not available).
Work Location: Ability to work on-site full-time at our Berkeley, CA office.

Preferred Experience:

2+ years of experience in customer support, technical support, or application support.
A degree in Computer Science, Information Technology, or a related field.
Experience or familiarity with US payroll systems, tax forms, or IRS documentation.

How to Apply

Direct link to apply:

https://www.halfpricesoft.com/career/application-support-specialist/

Skills Required

Exceptional written and verbal communication skills with customer-first approach.
Proficiency in SQL and understanding of relational databases.
Working knowledge of HTML and general web application behavior.
Experience troubleshooting across Windows, Mac, and Linux environments (OS compatibility).
Strong analytical and problem-solving skills; comfort with numerical calculations and tax-related logic.
Must be legally authorized to work in the United States without sponsorship.
Ability to work on-site full-time at Berkeley, CA.
2+ years of experience in customer support, technical support, or application support.
Degree in Computer Science, Information Technology, or related field.
Experience or familiarity with US payroll systems, tax forms, or IRS documentation.