Application Support Specialist, Finance Systems

Company Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know our Team: 

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences, and we are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role:

The Application Support Specialist, reporting to the Support Manager for Finance Systems, will provide operational support for Finance applications, encompassing Oracle Fusion Cloud application administration and fundamental technical support. The candidate should possess experience with Oracle Fusion Cloud ERP applications and related platforms.

• Offer daily operational support to Finance users, on system-related issues, including system setup, data migration, report troubleshoot and minor changes.
• Provide Tier 2 troubleshooting and guidance to business users, isolating issues related to user processes, configuration, customization, or product defects.
• Perform preliminary assessments, advise workarounds, and document repeated issues for Tier 1 support.
• Handle simple configurations and document workaround solutions.
• Support business users during Month-end/Year-end activities.
• Proactively manage incidents and service requests, prioritizing and escalating as needed.
• Monitor errors/events and maintain documentation in the knowledge base.
• Drive change for Finance, Procurement & GTS, identifying process gaps and new platform offerings.

Qualifications

The must have:

• Minimum 3 to 4 years of experience working with Oracle ERP Cloud applications, with a knowledge of the Oracle ERP Cloud suite of products, and the interactions between modules & 3rd party applications
• Proven problem-solving skills and application support experience.
• Hands-on experience with Oracle technologies tools (ADFDI, SMARTVIEW, BPM Workflow, OTBI , BI Publisher) and writing/debugging/tuning basic SQL queries
• Proficiency in integrating Oracle Fusion with 3rd party applications and using FBDI templates.
• Good knowledge of Oracle Modules related to Financials and Procurement (General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Financial Accounting Hub, Procurement).
• Ability to build strong relationships with business users and stakeholders across departments.

Really nice to have:

• Knowledge of Application support is highly preferred.
• Excellent verbal and written communication skills.
• Experience working directly with finance and procurement teams.
• Familiarity with finance systems (Oracle ERP Cloud, Concur, Kyriba).
• Experience in global corporations or international business environments.
• ITIL certification is advantageous.