We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.
Company Overview
We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.
Key Responsibilities
Consult with customers on EMR optimization efforts.
Provide best practices to ensure customer success with the EMR.
Perform complex configurations to improve workflow efficiencies.
Provide an exceptional customer experience in every interaction.
Provide training to client users during deployment to alleviate the training burden from the project team.
Provide ongoing product education for existing customers.
Escalate bug fixes to appropriate staff as needed.
Take initiative to maximize opportunities for personal growth in product knowledge.
Assist the deployment team with onboarding tasks.
Requires up to 10% travel.
Required Qualifications
Education: Must obtain applicable product certifications within 90 days of hire.
Experience:
2+ years of experience providing customer service/support to commercial clients.
Experience using and troubleshooting business applications.
Effective written and verbal communication skills.
Skills:
Ability to clearly communicate with professional clients at all levels.
Strong organizational skills.
Oral presentation, training, and public speaking experience.
Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.
At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:
Competitive compensation
Comprehensive benefits package including medical/dental/vision insurance
401k with company match
Unlimited Paid-Time off
Quarterly bonus program
Flexible work schedule
Remote work
Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Must obtain applicable product certifications within 90 days of hire
- 2+ years of experience providing customer service or support to commercial clients
- Experience using and troubleshooting business applications
- Effective written and verbal communication skills
- Ability to communicate clearly with professional clients at all levels
- Strong organizational skills
- Experience with oral presentations, training, and public speaking
- Proficiency using MS Office Suite, internet, email, and browser-based applications
What We Do
Medical Informatics Engineering (MIE) develops web-based health information technology and SaaS solutions for healthcare delivery. Its products include occupational and employee-health platforms, ambulatory electronic health records, patient portals and personal health records, and health information exchange services. The company serves hospitals, health systems, physician practices, employers, government agencies, and consumers, helping clinicians and administrators improve care and securely manage health information.
