Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Job Description- Ensure the stability, availability, and performance of production applications.
- Monitor, troubleshoot, and resolve incidents, problems, and performance issues.
- Participate in major incident management (P1/P2), root cause analysis (RCA), and continuous service improvement initiatives.
- Manage deployments, releases, and change requests following ITIL and DevOps best practices.
- Collaborate with Development, Infrastructure, Scrum teams, and external providers to deliver sustainable solutions.
- Implement and enhance monitoring and observability capabilities across production environments.
- Maintain technical documentation and promote knowledge sharing within global support teams.
- Participate in on-call rotations supporting business-critical applications.
- 6+ years of experience in Application Production Support, Infrastructure Operations, or similar environments.
- Strong experience with Java Application Servers (Red Hat JBoss EAP), including performance optimization, heap dumps, and thread dump analysis.
- Hands-on experience with OpenShift, Kubernetes, and Cloud environments.
- Experience with API Gateway solutions (Axway, Apigee).
- Strong knowledge of RHEL Linux.
- Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, and Jaeger.
- Experience with CI/CD and DevOps tools, including GitLab, Jenkins, ArgoCD, and Nexus.
- Experience with Ansible and/or Terraform for automation and infrastructure management.
- Working knowledge of SQL Server and PostgreSQL.
- Experience working with ITIL, Agile, and DevOps methodologies.
- Portuguese (Fluent)
- English (Professional working proficiency)
- Availability to travel within Portugal when required;
- Availability for occasional international travel;
- Experience in multicultural and international environments is considered a plus.
Skills Required
- 6+ years of experience in application production support, infrastructure operations, or similar environments
- Strong experience with Java Application Servers, specifically Red Hat JBoss EAP
- Experience with performance optimization, heap dumps, and thread dump analysis
- Hands-on experience with OpenShift, Kubernetes, and cloud environments
- Experience with API Gateway solutions such as Axway or Apigee
- Strong knowledge of RHEL Linux
- Experience with Dynatrace, Grafana, Prometheus, ELK, and Jaeger
- Experience with CI/CD and DevOps tools including GitLab, Jenkins, ArgoCD, and Nexus
- Experience with Ansible and/or Terraform
- Working knowledge of SQL Server and PostgreSQL
- Experience with ITIL, Agile, and DevOps methodologies
- Fluent Portuguese
- Professional working proficiency in English
- Availability to travel within Portugal when required
- Availability for occasional international travel
- Experience in multicultural and international environments
What We Do
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Top Employer Europe 2024
