HITSS, the System Integrator of América Móvil Group, with more than 37 years of experience delivering digital solutions and IT services across 8 countries in Latin America and the United States, invites you to join its leading Information Technology team.
Position: Application Support (L2)
Location: Mexico
Work Modality: Remote
Employment Type: Full-time
Position Summary
The AS will be responsible for providing L2 support, performing Root Cause Analysis on technical problems on both lower tiers and production environments running both Windows and Linux servers. The AS will support program tasks related to support of Production applications and processing of insurance policies.
The AS will support our critical incident response team for production issues that involve SQL, Java, .NET and other technologies.
The AS will support ongoing operations that are more technically complex than those performed by our L1 support team.
Requirements
Experience troubleshooting apps developed on Java or C#
Intermediate SQL queries for table searching, working with stored procedures, etc. (MUST-HAVE)
3+ Years’ experience in system logs, splunk, dynatrace
Working experience with support ticket tools, ServiceNow / ITIL background a plus but not required, overall understanding of SLA concepts, prioritization.
Familiarity with VM software
Familiarity with cloud technology
Overall understanding of different protocols and technologies, able to troubleshoot web application issues related to them, perform validation of API interfaces, review related logs and monitor performance.
Advanced English communication skills (MUST-HAVE)
What We Offer
Professional development and continuous learning opportunities.
Participation in innovative technology.
Collaborative and multicultural work environment.
Skills Required
- Experience troubleshooting applications developed in Java or C#
- Intermediate SQL skills including table queries and stored procedures
- 3+ years experience with system logs, Splunk, and Dynatrace
- Experience with support ticket tools
- ServiceNow experience
- ITIL background
- Familiarity with VM software
- Familiarity with cloud technologies
- Ability to troubleshoot web application protocols, validate APIs, review logs, and monitor performance
- Experience working with Windows and Linux server environments
- Advanced English communication skills
What We Do
Global Hitss is a leading system integrator and IT services provider specializing in digital transformation and technology solutions across Latin America and the United States. As part of the América Móvil group, the company offers a comprehensive suite of services, including software development, systems integration, managed services, and IT consulting, helping organizations upgrade their technology ecosystems and achieve strategic business goals.
