Our International Team consists of over 170 professionals delivering best quality solutions for our customers. We are seeking an organized, proactive, and customer-oriented Application Support Engineer to join our team. In this role, you will work with a variety of technologies to provide support for applications, ensuring efficient and stable operations. You will collaborate with team members, customers, and internal partners to resolve issues, improve processes, and deliver high-quality support solutions.
Responsibilities:
- Provide effective and timely resolution to straightforward application support issues, utilizing appropriate technologies and best practices;
- Collaborate with team members for guidance and input, ensuring quick problem resolution while adhering to support processes;
- Assist in the creation, improvement, and documentation of support processes and procedures to enhance operational efficiency;
- Resolve assigned tasks on schedule, ensuring minimal defects and recurring issues.
- Utilize a broad range of support tools and applications to provide solutions, applying the right tools for each specific issue;
- Make informed decisions regarding implementation trade-offs while performing support activities;
- Participate in team discussions and contribute to decisions related to support strategies, scoping, and prioritization;
- Learn and understand the business context and technologies behind the applications your team supports;
- Work closely with customers and internal partners to understand business impacts, and proactively identify opportunities or potential problems;
- Continuously improve support solutions to meet both customer needs and team objectives.
- Provide exceptional customer service, ensuring a positive experience for internal and external stakeholders.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience (preferred);
- Experience in application support or related fields;
- PDF Xchanger Pro, Smartsheet/Excel, GIS knowledge (good to have), GIMP, Adobe Ps, ChatGPT;
- Basic understanding of programing;
- Excellent verbal and written English communication skills.
Benefits:
- Competitive salary package;
- Being part of an international, dynamic work environment;
- Paid time off (PTO) such as sick days and vacation days;
Work schedule: Monday – Friday from 15:00 till 23:00
Skills Required
- Bachelor's degree in Computer Science or Information Technology or equivalent
- Experience in application support or related fields
- Excellent verbal and written English communication skills
What We Do
The remarkable history of Utilities One started in 2016. It all began with our sister company MoldCable which was focused on cable installation and repair services. The leadership realized that technology is constantly evolving, and there is a need for an infrastructure company that will make a difference; that’s how Utilities One was born. Today, Utilities One delivers a full range of infrastructure solutions for the Telecommunications providers, Electric & Gas Utilities, Wireless Carriers, and the Technology Deployment sector. Over the years, Utilities One turned into a nationwide Telecom Service Provider for Wireline ILEC & CLEC providers and Wireless Carriers. Utilities One provides turn-key services: Engineering, Design, and Construction for Wireline Projects: FTTx, FTTH, FTTP, FTTC, FTTN, and maintenance services. We firmly believe the Wireless network is the future and provide turn-key services for new site builds, modifications, line and antenna installation, Small Cell/DAS. We provide our customers with Site Acquisition, Real Estate, Engineering, Project Management, Construction Services, and Maintenance. We serve major Electric providers. We build Overhead and Underground Distribution and Transmission lines. We deliver industry-leading Smart Grid solutions for Grid Modernization. Utilities One also provides Emergency Storm Restoration and Maintenance. We provide Gas Utility Construction and Engineering for Distribution and Pipeline construction for many of the nation's most prominent Gas Utilities due to our relentless, never-ending pursuit of success in the field. At Utilities One, we have faith in a greener and more sustainable environment. We provide a full range of Design/Build EPC services for Solar Systems, Wind Farms, and Electrical Vehicles networks. Utilities One was founded with great aspirations to reshape the industry as we know it. Our mission as a company is to make a real impact for the greater good of the communities.
