Application Support Engineer

Key Responsibilities

· Provide end-to-end support for HSE SaaS applications in an enterprise environment.

· Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.

· Evaluate and understand the technical impact of vendor-proposed updates or modifications.

· Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy – this is a mandatory requirement.

· Ensure compliance with organizational and regulatory standards in all system changes and support activities.

· Collaborate with cross-functional teams including Solution Architects, Cyber Security, IT, Quality, and HSE departments to deploy a third-party solution.

· Support integration and basic configuration involving tools such as PowerApps and SharePoint.

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Qualifications & Skills

· Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

· Proven experience supporting applications in an enterprise environment.

· Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.

· Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)

· Experience with PowerApps, SharePoint, and general IT application configuration.

· Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.

· Excellent communication, coordination, and problem-solving skills.

Preferred Experience

· Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.

· Familiarity with vendor management and SaaS operations in a regulated setup.

· Experience in working with application such as : ServiceNow, Intelex, Veeva QualityOne is added advantage