Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : AWS Architecture, AWS Cloud Networking, DNS & Load Balancing
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:
Provide L2/L3 support for AWS networking components including VPCs, subnets, route tables, NAT Gateways, endpoint, DNS, VPN, R53, WAF and Internet Gateways
Manage and troubleshoot hybrid connectivity (Site-to-Site VPN, Client VPN, Direct Connect)
Configure and maintain network access controls using Security Groups and NACLs
Monitor and resolve network performance issues such as latency, packet loss, and connectivity failures
Manage DNS services using Route 53 (public and private hosted zones) and resolver rules
Support load balancing solutions (ALB/NLB) to ensure application availability
Implement network monitoring and logging using CloudWatch, VPC Flow Logs, and CloudTrail
Automate network provisioning and configurations using Terraform or CloudFormation
Perform incident, change, and problem management for network-related issues
Maintain documentation for network architecture and operational procedures
Collaborate with cross-functional teams to support application deployments and infrastructure changes
Technical Skills & Experience
Strong hands-on experience with:
Amazon VPC, IPAM, Subnetting, CIDR planning
Route Tables, Internet Gateway, NAT Gateway
Transit Gateway, VPC Peering, PrivateLink
Route 53 (DNS management), hosted zones
Endpoint and resolver rules
Elastic Load Balancers (ALB/NLB)
Direct Connect and VPN solutions
WAF and relevant best practices
Experience with CloudWatch, VPC Flow Logs, and monitoring tools
Proficiency in Terraform or CloudFormation for Infrastructure-as-Code
Solid understanding of TCP/IP, DNS, HTTP/HTTPS, and networking fundamentals

Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS Architecture.
- Experience with cloud infrastructure management and deployment strategies.
- Strong understanding of system monitoring and incident management tools.
- Ability to analyze logs and system metrics to diagnose and resolve issues.
- Familiarity with automation and scripting to streamline support tasks.
- Knowledge of networking concepts and security best practices within cloud environments.

Additional Information:
- The candidate should have minimum 3 years of experience in AWS Architecture.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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