Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Payments Fundamentals
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are looking for an experienced production support and application maintenance professional with deep expertise in payment systems and banking operations. The ideal candidate will be responsible for supporting Global PayPlus (GPP-SP) and associated payment applications, managing incidents, troubleshooting production issues, ensuring SLA adherence, and maintaining regulatory and scheme compliance in high-availability financial systems.
Roles & Responsibilities:
- Communicate effectively with stakeholders, support teams, and business users, providing timely updates on incidents, fixes, and maintenance activities.
- Provide production support for Global PayPlus (GPP SP) and payment applications.
- Support configurations, interfaces, and payment schemes (SEPA, SWIFT, CHAPS) in live environments.
- Ensure compliance with sanctions screening and regulatory requirements.
- Use SQL and Unix scripting for monitoring, troubleshooting, and application maintenance.
- Troubleshoot, analyze, and resolve production incidents, perform root cause analysis, and support preventive measures to improve system stability.
- Work with Jira and ServiceNow (SNOW) for incident, problem, and change management, adhering to SLAs and ITIL processes.
Professional & Technical Skills:
- Must-Have Technical Skills: Global PayPlus (GPP-SP) product knowledge.
- Strong understanding of Banking Domain.
- Proficiency in SQL and Unix shell scripting.
- Functional Knowledge: Expertise in SEPA, SWIFT, and CHAPS payment schemes.
- Knowledge of Anti-Money Laundering / Sanction Screening and compliance.
- Understanding of Liquidity management.
- Tools & Platforms: Jira, ServiceNow (SNOW), and other workflow management tools.
- Soft Skills: Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced, collaborative environment.
Additional Information:
- The candidate should have minimum 3 years of experience in Payments Fundamentals.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Payments Fundamentals
- Global PayPlus (GPP-SP) product knowledge
- Minimum 3 years experience in Payments Fundamentals
- 15 years full time education
- Proficiency in SQL
- Proficiency in Unix shell scripting
- Expertise in SEPA, SWIFT, and CHAPS payment schemes
- Knowledge of Anti-Money Laundering / Sanctions screening and compliance
- Understanding of liquidity management
- Experience with Jira
- Experience with ServiceNow (SNOW)
- Strong understanding of banking domain
- Production support / incident management experience and familiarity with ITIL and SLAs
- Excellent communication, problem-solving, and interpersonal skills
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
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