We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
Engineer audio systems and integrated technology platforms that augment the driving experience
Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
Advance in-vehicle infotainment, safety, efficiency, and enjoyment
About the Role
About the role: Harman Software Products operation teams provide ongoing maintenance and 24/7 support to our customers in the automotive industry. The team consists of highly technical engineers working on complex architectures and cloud deployments.
As an App Subject Matter Expert Engineer, you will own strategic accounts, demonstrate high levels of technical expertise and work closely with customers and engineering teams to provide top-of-class service.
Your Role will be
- Provide ongoing integration and maintenance of Harman® OTA solution
- Ensure timely resolution of customer issues and maintain high customer satisfaction.
- Provide hands-on customer support and ticket handling
- Own and lead complex technical problems and escalations
- Work closely with cross-functional teams to ensure seamless integration and operation of applications.
- Continuously monitor and enhance application performance, reliability, and scalability.
- Actively participate in the requirements and architecture process
- Be part of the on-call rotation to provide 24/7 support
Skills and qualification
- B.E/B.Tech.Degree in Computer Science or equivalent
- 4+ years of experience in the software industry, in customer-oriented roles
- Strong technical knowledge and hands-on experience with Linux: Proficiency in Linux system administration, including scripting abilities
- Web and server architecture: In-depth understanding of web technologies and server architecture, including deployment and maintenance.
- Strong Java, Spring Boot, Kafka, MQ, and other microservice architecture support knowledge
- Networking architecture: Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting.
- Database management: Ability to read and manage databases, including SQL and NoSQL databases.
- Excellent communication and interpersonal abilities
- Analytical mindset with a focus on problem-solving and process optimization.
- Experience in managing and supporting customers from different regions.
- Excellent customer service communication skills in English
- Ability to work flexible hours according to customers regions & shift
- Ability to work independently and take initiative.
- Ability to build and maintain positive relationships with team members and customers.
What is Nice to Have
- Proficiency in Java programming and development
- Experience and knowledge in one or more of the following:
- Software development and code analysis: Expertise in Java, C/C++, and scripting languages such as Perl, Python, shell, and Ant.
- Understanding of security principles and practices.
- Practical experience with networking technologies and protocols
- Familiarity with Databases – Elasticsearch and Postgres.
What Makes You Eligible
- Proactive in nature, can-do attitude and self-dependency
- Office work at least 3 days a week
What We Offer
- HARMAN Flex Connect Program, offering a flexible hybrid work environment that fosters stronger collaboration, meaningful connections, and innovation through a minimum of three in-office days per week .
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- An inclusive and diverse work environment that fosters and encourages professional and personal development
#LI-RD2
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- B.E/B.Tech Degree in Computer Science or equivalent
- 4+ years of experience in software industry in customer-oriented roles
- Linux system administration including scripting
- Web and server architecture, deployment and maintenance
- Strong Java, Spring Boot, Kafka, MQ and microservice architecture support knowledge
- Networking architecture knowledge and network configuration/troubleshooting
- Database management skills (read and manage SQL and NoSQL databases)
- Excellent English communication and interpersonal skills
- Ability to work flexible hours, shifts, and participate in on-call rotation
- Ability to work independently, take initiative, and build positive relationships
- Office work at least 3 days a week (hybrid requirement)
- Proficiency/experience in Java development (listed as nice-to-have but aligns with role)
- Experience with C/C++, Perl, Python, shell scripting, Ant
- Familiarity with security principles and practices
- Familiarity with Elasticsearch and Postgres
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
