Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ControlM Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires dynamic problem-solving to identify root causes and implement effective solutions, ensuring the smooth operation of multiple interconnected components. The position demands continuous engagement with system performance and stability, often requiring quick thinking and adaptability to maintain business continuity and support organizational objectives.
Roles & Responsibilities:
1. Dollar Universe Operations
Design, modify, and maintain Uprocs, Sessions, and Tasks (Design & Monitoring modes).
Manage daily batch execution, reruns, bypass/delete actions, dependency handling, and cleanup.
Troubleshoot job failures, time overruns, dependency gaps, and abnormal terminations.
Manage session trees, calendars, triggers, and execution sequencing.
Ensure all changes are executed via approved incident/change tickets.
2. Advanced Troubleshooting & RCA
Perform root cause analysis using Dollar Universe logs (E00/E01), execution history, and dependency graphs.
Resolve issues using environment specific knowledge of nodes, applications, and integrations.
Proactively identify recurring patterns and recommend scheduling improvements.
3. CFT / GIFT / MTS2
Support end to end file transfer flows initiated from Dollar Universe.
Analyze CFT/MTS2 failures, IDFs, gateway issues, and GIFT portal statuses.
Decide when to disable/enable Dollar Universe triggers to avoid repeated failures.
Coordinate with PGA / AMS / application teams for validation, resend, or functional confirmation.
4. Scripting & OS Awareness
Work with standard Unix/Linux shell scripts executed via Uprocs.
Identify script level issues (parameters, environment variables, execution context).
Escalate or coordinate script changes following governance standards.
Professional & Technical Skills:
Technical
Strong hands on experience with Dollar Universe (Uprocs, Sessions, Monitoring, Design).
Practical knowledge of CFT / GIFT / MTS2 integrations.
Unix/Linux environment and shell scripting awareness.
Operational
Experience in business critical batch environments.
Confident handling incidents, changes, and problem management.
Behavioral
Acts as a go to SME for scheduling and file transfers.
Structured, risk aware, and governance aligned.
Strong communication with onshore/offshore and external teams.
Additional Information:
- The candidate should have minimum 5 years of experience in ControlM Administration.
- This position is based at our Hyderabad office.
- A 15 year full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 5 years of experience in ControlM Administration
- 15 years full time education
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
