Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure PaaS
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain the integrity of the applications you support. Your role will be pivotal in ensuring that the systems are reliable and meet the needs of the organization, contributing to overall business success. Infrastructure Support: - Provide day-to-day support for Azure-based IaaS and PaaS workloads, including VMs, virtual networks, load balancers, App - Services, Azure SQL, Storage accounts, Azure Functions, and more. - Monitor and maintain cloud environments using Azure Monitor, Log Analytics, and other native tools. - Manage patching, backup, and disaster recovery solutions using Azure Backup, Azure Site Recovery (ASR), and other relevant tools. - Support automation of infrastructure provisioning and configuration using Azure ARM/Bicep templates, PowerShell, or Terraform. - Manage Windows server related issues like High CPU/Mem Usage, Low Disk Space, BSOD, Frequent reboot etc. Security & Compliance: - Implement and support security policies, RBAC, NSGs, firewalls, and encryption as per compliance guidelines. - Manage Azure policies, blueprints, and governance controls. - Conduct regular audits and ensure infrastructure adheres to compliance and security standards (e.g., ISO, SOC, GDPR). Performance & Cost Optimization: - Monitor and optimize performance of IaaS and PaaS services. - Track and manage cost using Azure Cost Management & Billing tools. - Recommend right-sizing or refactoring options to improve efficiency and cost-effectiveness. Documentation & Collaboration: - Create and maintain technical documentation, SOPs, and knowledge base articles. - Work closely with application teams, developers, and other infrastructure teams to support deployments and troubleshoot issues. Preferred Qualifications: - Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect. - Experience supporting hybrid cloud environments (on-prem + Azure). - Familiarity with containerized services (AKS, ACR) and serverless technologies. - Exposure to ITIL processes and tools like ServiceNow, Jira, or similar. Soft Skills: - Strong problem-solving and analytical skills. - Excellent communication and interpersonal abilities. - Ability to work independently and in a team environment. - Strong attention to detail and documentation discipline. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Azure PaaS. - This position is based at our Bengaluru office. - A 15 years full time education is required. - Bachelor s degree in Information Technology or related field. - 3+ years of hands-on experience managing Azure IaaS and PaaS environments. - Strong understanding of networking concepts (VNETs, NSG, VPN Gateway, ExpressRoute). - Solid experience with Azure Active Directory, IAM/RBAC, and security best practices. - Proficiency in scripting (PowerShell, Azure CLI) and infrastructure as code (ARM/Bicep/Terraform). - Familiarity with Azure DevOps, CI/CD pipelines, and Git integration.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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