Application Support Engineer

Third Bridge is a market-leading investment research firm. We provide private equity firms, hedge funds and strategy consultants with the information that they need to understand the value of their investment opportunities. 

We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,500+ employees located across twelve offices.

As a key member of the Technical Support Team at Third Bridge, your role will be multifaceted, focusing on providing comprehensive support for a diverse range of applications. This includes, but is not limited to, an internally developed, bespoke system that is critical to our operations.

You will be instrumental in ensuring the seamless functionality of our business by collaborating closely with various team members and departments. Your responsibilities will involve diagnosing and resolving technical issues, implementing proactive maintenance strategies, and contributing to the continuous improvement of our application ecosystem. Your expertise will be vital in minimizing downtime, optimizing system performance, and ultimately empowering our business to operate efficiently and without disruption.

Responsibilities

• Analyzing & troubleshooting user issues 

• Responding to & resolving issues, or escalating as necessary 

• Ensure key users are appropriately updated on changes or issues 

• Provide excellent customer service 

• Install, upgrade & support device OS & any other authorised applications

• Create, manage & maintain device build images 

• Produce documentation and “how to” guides 

• Adhere to all IT security policies & assistance in enforcing & monitoring of IT security policies 

• Ensure PC asset management processes are followed 

A successful candidate will have: 

• Excellent communication skills in English

• Analytical & Attention to detail

• Strong work ethic 

• 1st line Application Support experience is desirable

• Familiarity with IOS / Android phones 

• Familiarity with email, calendar & instant messaging applications 

• Familiarity with ITIL foundations and concepts

• Knowledge of IP / cloud telephone systems

• Knowledge of HTML, SQL, XML

• See and communicate with business stakeholders as partners with a common goal

• Thrive in a fast-changing environment and be dedicated to continuous improvement

• Knowledge of Relational Database

• Knowledge of Python is desirable

• Exposure to Cloud solutions (G Suite, Apple, Microsoft)

• Server Exposure, AD, VMware, File/Print servers

How will you be rewarded? 

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.