Who We Are
Allwyn Lottery Solutions is a global leader in digital lottery and gaming solutions and a proud subsidiary of Allwyn Entertainment Group, a multinational lottery operator with a strong presence in Austria, the Czech Republic, Greece, Cyprus, and Italy.
Our mission is to make play better for all by developing cutting-edge technology that enhances player experiences, drives engagement, and maximizes returns for good causes.
With a strong focus on cloud-based technologies, AI-driven analytics, and responsible gaming, we empower lotteries to reach new players, increase engagement, and drive sustainable growth in the ever-evolving digital landscape.Behind every great lottery experience is a team of experts ensuring seamless operations, strategic growth, and cutting-edge solutions. Our central teams are integral to supporting our technology and gaming innovations with leadership, smart processes, and a commitment to continuous improvement.
These teams play a crucial role in shaping the future of iLottery, focusing on collaboration, efficiency, and growth. We empower our people to make a real impact in a fast-moving, dynamic industry.
What makes this role exciting and challengingApplication Support Engineers are a vital part of our platform Support service, working alongside other engineers within the team and also a diverse mix of software, QA, release and DevOps engineers in other departments.
In this role, you will be responsible for providing in-depth 2nd level technical support for production applications, while also operating, monitoring, and maintaining the systems and infrastructure that keep our lottery and gaming services running smoothly and reliably. You’ll be a key point of contact for incident resolution, system stability, and continuous service improvement.
As part of your everyday responsibilities, you will:- Work with the Release Manager, DevOps Engineers and other Application Support Engineers to support Allwyn LS's iLottery platforms
- Provide investigation into platform issues which include software defects, performance issues, system outages, security incidents etc
- Proactively ensure the platform runs efficiently and within capacity parameters
- Be part of a 24/7 on-call rota to provide out-of-hours platform support
- Work with our globally distributed development teams to help build and deliver software to multiple clients
- Keep customers up-to-date about high priority/impact issues, escalating timely and appropriately
- Provide excellent customer service to all our customers
- Participate in calls with our customers
- Work with the team to improve the service offered to our customers
- Develop and optimise internal tools and processes
- Document procedures, known issues, and workarounds to support knowledge sharing across teams
Requirements
Qualifications, Experience and Competences
- Linux, terminal and command line tools
- Relational databases and SQL (both theoretical and practical) including understanding of performance, indexing, capacity
- Network protocols, HTTP/HTTPS and SSH are a must
- Scripting skills (Bash, Python, Perl, Go)
- Participation in on-call rota to support our global operations and maintain platform stability
- Excellent communication skills in English (written and verbal)
Basic understanding in the following areas:
- Running distributed, loosely coupled web applications
- Running and troubleshooting software written in Java and gathering JVM insights for troubleshooting, tuning
- Linux Containers, Docker and the associated ecosystem of tools
- Kubernetes
- Restful APIs
- JSON and XML formats
- Industry standard tools and technologies like Prometheus, Grafana, ElasticSearch, Logz.io or similar
- Web development, HTML, CSS, JavaScript
Required Competences
- Confident, driven and dynamic professional
- Problem solving and investigative skills
- Analyze logs, data flows, and system behavior to pinpoint issues
- Results orientation
- Self-motivated, enthusiastic, positive and the ultimate team player
- Co-Working and Collaboration
- Conflict resolution skills
- Able to built trustworthy relationship with internal and external stakeholders
- Creating problem solving approach and analytical skills
- Ability to provide constructive Feedback
- Empathy skills, Communication (Active listening, conflict resolution), Inclusiveness
- Decision Effectiveness
- Effective Thinking (Analytical, Forward, Conceptual)
- Growth Mindset (Manage change, Accept feedback, Resilience, Flexible behavior)
- Planning & Organization
- Show initiatives
- Working with Atlassian JIRA and/or Service Desk
- Terraform experience
- AWS experience
- Operational experience with Postgres or other RDBMS
- Ansible, Github experience
- VMWare vSphere experience
- JAVA programming
BenefitsUnlock the Benefits-Discover What's in for you
- Be part of a dynamic team with enthusiastic experts that will support your talent and growth
- Embark on a journey within a diverse environment full of opportunities and challenges
- Comprehensive onboarding experience designed to facilitate your smooth transition
- Attractive salary and a bonus plan
- Health and life insurance for you and your family
- Well-being allowance
- Monthly lunch allowance
- Developmental 360° feedback framework
- Unlimited Training options and tools
- Extensive leave plan
- Employee Assistance Program with specialized Counselors / Licensed Psychologists
- Enjoyable and stable working environment
- Flexible working arrangements (fully remote/hybrid)
- Modern workspace environment
- Apple equipment and top-notch office technology to support our hybrid working
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimization in the workplace. All employment decisions at Allwyn are based on business needs, job requirements, and individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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Top Skills
What We Do
Allwyn Lottery Solutions is a cutting-edge technology provider for the lottery industry. Our focus is to bring exceptional value to the Allwyn group and its customers across Europe and North America by developing a diverse and innovative array of highly successful instant-win games, web and mobile applications, and iLottery platforms. We are committed to providing players with an outstanding gaming experience, and our technology team works passionately to create games for lottery enthusiasts.
At the heart of our success is a dedicated and dynamic technology team committed to crafting games that resonate with lottery players' preferences. By embracing innovation, technology, efficiency, and safety, we continually strive to build better lotteries that generate higher returns for meaningful causes. Collaboration is ingrained in our culture, and we find joy in working as one cohesive team while creating significant value.
We are part of the Allwyn Entertainment Group, a multinational lottery operator renowned for its market-leading presence in Europe and North America, and we remain at the forefront of the industry's advancements.
