Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot incidents, ensuring that systems operate smoothly and efficiently while maintaining high standards of service delivery. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and tools used in incident management. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of incident management processes to enhance service delivery. - Document and track incidents, ensuring timely resolution and communication with stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Strong analytical and problem-solving skills to identify root causes of incidents. - Experience with ticketing systems and incident tracking tools. - Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders. - Familiarity with ITIL framework and best practices in service management. Additional Information: - The candidate should have minimum 3 years of experience in Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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