Application Support Engineer

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.
The world is how we shape it.

1. Role: Application Support Engineer
2. Experience: 2-4 years
3. Skillset: Linux, Docker & L2 support
4. Good to have Skills: Apache web servers / Reverse proxy and SSL, Bash scripting / CICD Pipelines, Troubleshooting tomcat application, Network Technologies including proxies, load balancers, LDAP, Active Directory, basic cloud like AWS, Azure, GCP
5. Location: Noida only

We're seeking a skilled Service Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth resolution of customer problems. You’ll play a key role in maintaining high service quality and customer satisfaction.

Key Responsibilities:

1. Provide Level 2 support for technical issues.
2. Monitor and manage tickets, ensuring SLA compliance.
3. Document solutions and contribute to the knowledge base.
4. Product / release deployments, upgrades, and user training.
5. Collaborate with internal teams / Vendors for issue resolution and process improvement.

Skillset:

1. 3–4 years of hands-on Java based tech support/service experience
2. Good knowledge of Windows/Linux OS.
3. Experience with ticketing tools (e.g., Jira, ServiceNow, Constellation, Confluence etc.).
4. Excellent communication and problem-solving skills.
5. Ability to handle pressure and multitask efficiently.

Preferred Skillset:

1. Certifications: ITIL etc.
2. Exposure to cloud platforms or basic scripting.

B.Tech/ B.E./ MCA

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.