Application Support Engineer

👋 Greetings, future tech savant: 

Embark on an exciting journey into the realm of software development with 3Pillar!

We invite you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries. As a Software Engineer, you'll play a vital role in our dynamic team, contributing to exciting projects that redefine urban living, establish new media channels for enterprise companies, or drive innovation in healthcare. This opportunity goes beyond code – it's about creating epic solutions that leave a lasting impression in the market. If your passion for programming fuels your drive to make a real-world impact, consider this your pass to the captivating world of Product Development! 🚀💻

Key Responsibilities

• Providing technical support for software applications. 
• Troubleshooting and resolving software issues.
•  Performing system maintenance and updates.
•  Coordinating with various teams to identify and address application-related problems. 
• Documenting support processes and solutions.
•  Monitoring application performance and implementing changes to improve functionality and stability.

Handling L2 Support

• Advanced Troubleshooting: Application Support Engineers in L2 support handle escalated technical issues that require in-depth troubleshooting and problem-solving skills.
• In-Depth Analysis: They conduct detailed analysis of software problems to identify root causes and provide advanced solutions.
• Technical Expertise: These engineers possess specialized knowledge and expertise in specific applications or technologies, allowing them to address complex issues effectively.
• Escalated Tickets: L2 support personnel handle escalated support tickets from L1 support, focusing on resolving more challenging technical issues.
• User Support: They provide advanced support to end-users or internal stakeholders, ensuring the smooth operation of critical business applications.
• Tool Utilization: L2 support Application Support Engineers may have access to additional tools and resources to diagnose and address technical issues effectively.

Minimum Qualifications:

• A bachelor's degree in computer science, information technology, or a related field, or equivalent work experience
• Strong problem-solving and analytical skills
• Familiarity with programming languages such as Java, Python, or similar
• Understanding of operating systems, databases, and network infrastructure
• Ability to troubleshoot and resolve technical issues
• Excellent communication and interpersonal skills
• Experience with supporting enterprise applications and an understanding of application development processes

What is it like working for 3Pillar Global?

At 3Pillar, we offer a world of opportunity:

Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach. 

You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams. 

We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.

We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally. Join us and be a part of a global tech community! 🌍💼 Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam! 

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