Application Support Engineer

Company Description

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.

Job Description

Technology, Data & Product Function Overview

The Technology, Data & Product function is led by our Chief Information Officer. We are investing heavily in product, data and technology capabilities, enabling us to deliver innovative products and solutions, and deep insight market intelligence to our clients.

Through harnessing the latest business technology services, we allow the business to work faster, more intelligently and we are uncovering more and more business opportunities as a result.

Responsibilities

• As our Application Support Engineer you will be responsible for the 1st line technical support to all supported applications 

• Analysing & troubleshooting user issues 

• Responding to & resolving issues, or escalating as necessary 

• Ensure key users are appropriately updated on changes or issues 

• Provide excellent customer service 

• Install, upgrade & support device OS & any other authorised applications

• Create, manage & maintain device build images 

• Produce documentation and “how to” guides 

• Adhere to all IT security policies & assistance in enforcing & monitoring of IT security policies 

• Ensure PC asset management processes are followed 

Qualifications

• Excellent communication skills in English

• Analytical & Attention to detail

• Strong work ethic 

• 1st line Application Support experience is desirable

• Familiarity with IOS / Android phones 

• Familiarity with email, calendar & instant messaging applications 

• Familiarity with ITIL foundations and concepts

• Knowledge of IP / cloud telephone systems

• Knowledge of HTML, SQL, XML

• See and communicate with business stakeholders as partners with a common goal

• Thrive in a fast-changing environment and be dedicated to continuous improvement

• Knowledge of Relational Database

• Knowledge of Python is desirable

• Exposure to Cloud solutions (G Suite, Apple, Microsoft)

• Server Exposure, AD, VMware, File/Print servers

Additional Information

How will you be rewarded? 

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.