Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : NetApp Data Management & Cloud Storage Solutions
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
ROLE INFORMATION
Project Role: Senior Storage Engineer – Nasuni, AWS Cloud & Backup
Project Role Description: Design, implement, and manage enterprise hybrid cloud storage solutions using Nasuni, AWS cloud-native backup services, with good-to-have skills in Dell EMC ECS and Tintri VM-aware storage. Act as a storage SME to identify, diagnose, and resolve complex storage incidents across critical business systems.
Must Have Skills: Nasuni Cloud Storage, AWS Storage & Cloud-Native Backup
Good To Have Skills: Dell EMC ECS (Elastic Cloud Storage), Tintri VM-Aware Storage
Minimum Experience Required: 5+ years of experience in enterprise storage administration
Educational Qualification: 15 years full time education (B.E. / B.Tech / MCA or equivalent)

SUMMARY
Design, build, configure, and manage hybrid cloud storage environments integrating Nasuni cloud file services with AWS-native storage and backup solutions. The role involves administering storage platforms across cloud and on-premises infrastructure to meet business continuity, performance, and compliance requirements.

KEY RESPONSIBILITIES
As an experienced Storage Administrator, the role will involve providing Storage technical administration support and storage development services. The person must possess confidence in technical abilities to perform day-to-day storage administration, project migration, and production issue troubleshooting.
Technical Experience:
Hands-on experience with Nasuni UniFS global file system, Edge Appliances, and Nasuni Management Console (NMC).
Expertise in AWS storage services: S3, EFS, AWS Backup, Data Sync, and Storage Gateway.
Deep knowledge of AWS cloud-native backup strategies including backup policies, lifecycle rules, cross-region replication, and disaster recovery.
Configure and manage Nasuni integration with AWS S3 as the cloud object storage backend.
Manage Nasuni snapshot versioning, ransomware protection, and global file locking for distributed environments.
Design and implement AWS IAM policies, S3 bucket policies, and Object Lock for data governance and compliance.
Experience in Nasuni migration activities from legacy NAS platforms (NetApp, Isilon, Windows File Server).
Automate storage operations using Python, PowerShell, Bash, Terraform, or AWS CloudFormation.
Good to have: Dell EMC ECS object storage cluster administration, namespace/bucket configuration, and S3-compatible API integration.
Good to have: Tintri VMstore administration, per-VM QoS, snapshot management, and VMware vCenter integration.

ROLES & RESPONSIBILITIES
Expected to perform independently and become an SME in Nasuni and AWS cloud storage domains.
Required active participation and contribution in team discussions, architecture reviews, and change advisory board (CAB) processes.
Contribute in providing solutions to work-related storage problems, including capacity planning and performance optimization.
Assist in monitoring system performance and proactively identify potential issues to prevent downtime across Nasuni, AWS, ECS, and Tintri platforms.
Support junior team members by sharing knowledge and providing guidance on technical challenges related to cloud and on-premises storage.
Participate in the development and improvement of operational runbooks, standard operating procedures (SOPs), and storage automation scripts.
Engage in continuous learning to stay updated with Nasuni product updates, AWS storage services, and industry best practices.
Coordinate with vendors (Nasuni, AWS, Dell EMC, Tintri) for escalation, issue resolution, and product licensing.
Provide 24/7 on-call support for critical storage incidents and backup/restore operations.

PROFESSIONAL & TECHNICAL SKILLS
Must Have Skills:
Nasuni Cloud Storage: Proficiency in Nasuni UniFS, Edge Appliances, NMC, snapshot policies, ransomware recovery, and cloud backend integration.
AWS Storage & Backup: Expertise in S3, EFS, FSx, AWS Backup, DataSync, Storage Gateway, and cost optimization strategies.
Backup & Recovery: Strong understanding of backup architectures, RPO/RTO objectives, disaster recovery planning, and business continuity.
Protocols: Strong knowledge of NFS, SMB/CIFS, S3, iSCSI, and Fibre Channel storage protocols.
Security & Compliance: Understanding of data encryption (at-rest and in-transit), RBAC, IAM, and compliance frameworks (SOX, GDPR, HIPAA).
Monitoring: Experience with AWS CloudWatch, Datadog, Splunk, or equivalent monitoring and alerting platforms.
Active Directory & LDAP: Experience integrating file storage platforms with enterprise identity and access management systems.
Good to Have Skills:
Dell EMC ECS: Object storage administration, erasure coding, geo-distribution, and S3-compatible API integration.
Tintri Storage: VMstore administration, VM-aware QoS, ReplicateVM, Tintri Global Center (TGC) management.


ADDITIONAL INFORMATION
Strong analytical and troubleshooting skills with the ability to think logically through complex storage problems. Must have the initiative, tenacity, and commitment to see problems through resolution.
Ability to work shift patterns and provide 24/7 support for critical storage and backup systems.
Good third-party liaison skills — able to engage effectively with suppliers of storage products, hardware vendors, and cloud service providers.
The candidate should have a minimum of 7 years of experience in Nasuni cloud storage and AWS cloud-native backup solutions.
Experience with Nasuni and AWS in production environments supporting large-scale, mission-critical workloads is highly preferred.
Strong documentation skills — ability to produce architecture diagrams, runbooks, capacity reports, and incident post-mortems.
A 15-year full-time education (B.E. / B.Tech / MCA or equivalent in Computer Science, IT, or Engineering) is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.