Application Support Engineer

Reposted Yesterday
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2 Locations
In-Office
Mid level
Information Technology
The Role
Manage and troubleshoot enterprise application delivery and core network services, including F5 BIG-IP LTM/GTM, DNS, DHCP, and IP address management. Configure load-balancing components, author iRules and iApps, manage domains and SSL/TLS certificates, perform packet-level analysis, execute platform upgrades and backups, and implement DNS security practices. The role requires approximately four years of network engineering experience and is based in Pune.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : SD-WAN Operations
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Position Overview
We are seeking a skilled and detail-oriented Network Engineer specializing in DDI (DNS, DHCP, IP Addresing) and F5 Load Balancer LTM. GTM The ideal candidate will have approximately 4 years of hands-on experience in managing, configuring, and troubleshooting enterprise traffic management solutions and core network services. You will be responsible for ensuring high availability, scalability, and robust security across our global application delivery and IP management platforms.
Key Responsibilities
Traffic Management & Load Balancing: Design, implement, and maintain F5 BIG-IP LTM (Local Traffic Manager) and GTM (Global Traffic Manager) / BIG-IP DNS architectures. Configure Virtual Servers, Pools, Members, Monitors, Profiles, and SNAT.
Core DDI Services: Administer, support, and optimize enterprise DDI (DNS, DHCP, and IP addressing) solutions (such as Infoblox, EfficientIP, or BlueCat). Manage IP address allocations, DHCP scopes, reservations, and DNS zone transfers/records.
Automation & Scripting: Author and maintain F5 iRules and iApps to achieve advanced traffic steering, security mitigation, and custom application behavior.
Domain & SSL Management: Manage global domain portfolios, DNS hosting, and digital certificates through registrar and security portals like CSC (Corporation Service Company). Ensure timely renewal and deployment of SSL/TLS certificates.
Troubleshooting & Performance Tuning: Perform deep packet-level analysis using tools like Wireshark and tcpdump to diagnose complex routing, switching, application delivery, and DNS resolution issues.
Lifecycle & Security Operations: Execute code upgrades, hotfixes, and backup operations for F5 appliances and DDI grids. Implement DNS security practices (e.g., DNSSEC, RPZ rules).
Required Technical Skills & Experience
Experience: Exactly or around 4 years of dedicated experience in network engineering, specifically focusing on ADC (Application Delivery Controllers) and core network services.
F5 BIG-IP Suite: Strong hands-on experience with F5 LTM (VIPs, persistence, SSL offloading) and F5 GTM/BIG-IP DNS (Wide IPs, topology routing, data center failover). Proficiency in writing and debugging iRules.
DDI Protocols: Deep understanding of core protocols including DNS (Iterative/Recursive queries, A, AAAA, CNAME, MX, TXT, SRV records) and DHCP (Lease process, DHCP options, Relay Agents).
CSC & Domain Management: Experience utilizing CSC for corporate domain management, DNS registrar operations, and enterprise SSL/TLS certificate lifecycles.
Network Fundamentals: Solid understanding of the OSI model, TCP/IP stack, routing protocols (BGP, OSPF), and security concepts (Firewalls, ACLs).

Additional Information:
- The candidate should have minimum 2 years of experience in Enterprise Network Operations.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required

  • Minimum 2 years of experience in Enterprise Network Operations
  • Approximately 4 years of dedicated network engineering experience focused on ADC and core network services
  • Hands-on experience with F5 BIG-IP LTM and GTM/BIG-IP DNS
  • Proficiency writing and debugging F5 iRules
  • Deep understanding of DNS and DHCP protocols
  • Experience with CSC corporate domain management, DNS registrar operations, and SSL/TLS certificate lifecycles
  • Understanding of the OSI model, TCP/IP, BGP, OSPF, firewalls, and ACLs
  • 15 years of full-time education
  • SD-WAN Operations experience

Accenture Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

  • Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
  • Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
  • Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

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The Company
HQ: Dublin
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

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