Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Work Load Automation Architecture and Design
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are looking for an experienced Stonebranch & Axway MFT Engineer with around 3 years of experience in workload automation, managed file transfer, production support, and scheduling. The candidate will be responsible for developing, configuring, monitoring, troubleshooting, and supporting business-critical workflows and file transfer processes.
Roles & Responsibilities:
Stonebranch – Workload Automation
Develop, configure, and maintain Stonebranch Universal Automation Center (UAC) workflows, tasks, triggers, and dependencies.
Monitor scheduled jobs and workflows and troubleshoot job failures, delays, and dependency issues.
Perform incident, problem, and change management activities related to workload automation.
Configure calendars, variables, alerts, notifications, and workflow dependencies.
Analyze job failures and perform RCA with appropriate corrective and preventive actions.
Support production deployments, scheduling changes, and emergency requests.
Coordinate with application, infrastructure, database, and other support teams for issue resolution.
Maintain operational documentation, SOPs, and knowledge articles.
Participate in production support/on-call activities for critical incidents.
Axway MFT – Managed File Transfer
Configure and manage Axway Managed File Transfer workflows and file transfer processes.
Support SFTP/FTP/FTPS-based file transfers and troubleshoot transfer failures.
Monitor inbound and outbound file transfers and investigate delays, failures, and missing files.
Configure transfer partners, endpoints, schedules, routing, and transfer policies.
Troubleshoot connectivity, authentication, certificate, permission, and file-transfer issues.
Support certificate/key management and coordinate certificate renewals where applicable.
Work with application and infrastructure teams to resolve end-to-end file transfer issues.
Perform controlled changes and deployments across QA and Production environments.
Maintain transfer configurations, documentation, and operational procedures.
Professional & Technical Skills:
Maintain transfer configurations, documentation, and operational procedures.
Technical Skills
Stonebranch UAC / Universal Controller
Axway MFT
Workload automation and job scheduling concepts
SFTP, FTP, FTPS
Linux/Unix administration and shell scripting
Basic Windows administration
File transfer troubleshooting
Job dependencies, calendars, variables, triggers, and alerts
Monitoring and incident management
Basic SQL/database troubleshooting
SSL/TLS, SSH keys, certificates, and authentication concepts
ITIL processes – Incident, Problem, Change and Request Management
Experience with ServiceNow or similar ITSM tools is preferred
Preferred Skills
Experience supporting enterprise production environments.
Knowledge of Control-M, AutoSys, TWS, or other scheduling tools is an advantage.
Experience with automation or scripting using Shell/Python.
Exposure to cloud environments such as Azure/AWS is a plus.
Experience with high-availability and disaster-recovery environments.
Strong analytical and troubleshooting skills.
Good communication and stakeholder-management skills.
Additional Information:
- The candidate should have minimum 3 years of experience in Work Load Automation Architecture and Design.
- This position is based at our Pune / Hyderabad
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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