Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft 365
Good to have skills : Microsoft Endpoint Configuration Manager
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Provide L2 support for Windows, macOS, and Android devices
- Troubleshoot escalated issues (OS, application, device, connectivity)
- Provide remote support for hybrid users using BeyndTrust Remote support tool
- Support M365 and business applications (installation, performance, sync issues)
- Perform RCA and problem management for recurring incidents
- Manage endpoints via Intune / MDM tools
- Ensure compliance with Incident, Problem, Change Management processes
- Create/update KB articles and SOPs enable L1 teams
Technical Skills:
Mandatory:
- Multi-platform troubleshooting (Windows / macOS / Android)
- Endpoint management tools
- M365 support (Outlook, Teams, OneDrive)
- Networking basics (DNS, VPN)
Preferred:
- Scripting (PowerShell / shell)
- ITIL Foundation
Experience & Qualification:
- 3–5+ years in desktop/endpoint support (L2)
- Experience in enterprise / managed services environment
Key KPIs:
- SLA adherence
- RCA effectiveness
- Reduction of repeat incidents
- Customer satisfaction (CSAT)
Work Model:
- 24x7 / shift-based support
- Hybrid environment (remote + office + mobile devices)
Role Summary:
Provide L2 support for desktop, remote, and mobile environments across Windows, macOS, and Android platforms. Own escalations, perform root cause analysis, and ensure SLA-driven incident resolution in a managed services environment.
Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft 365.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Microsoft 365 experience, including Outlook, Teams, and OneDrive support
- Minimum 2 years of experience in Microsoft 365
- Minimum 2 years of professional experience
- 15 years of full-time education
- Multi-platform troubleshooting across Windows, macOS, and Android
- Endpoint management tools, including Intune or MDM platforms
- Networking fundamentals, including DNS and VPN
- Experience providing L2 desktop or endpoint support
- Experience in an enterprise or managed-services environment
- Microsoft Endpoint Configuration Manager experience
- PowerShell or shell scripting experience
- ITIL Foundation certification or knowledge
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
