Application Support Engineer

Posted 11 Hours Ago
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Mid level
Information Technology
The Role
Design, deploy, and administer Datadog monitoring across infrastructure and applications. Configure monitors, APM, RUM, dashboards, SLA/SLOs, and ITOM/ITSM integrations. Troubleshoot observability issues, resolve incidents, analyze monitoring data, identify root causes, and collaborate with technical teams. The role requires Datadog expertise, Python or Ansible proficiency, cloud monitoring knowledge, strong analytical skills, and effective communication.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Datadog
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a skilled Monitoring SME with expertise in DataDog and integration with ITOM / ITSM. The candidate will be responsible for designing and implementing monitoring templates for infrastructure and applications, design and develop dashboards in Datadog for real-time visibility into infrastructure health and application performance.

Roles & Responsibilities:
- Deploy Datadog in distributed environment and integration with ITOM /ITSM.
- Setup Metric, Anomaly, Composite and other custom monitors to support Infrastructure, Application, and Business services.
- Configure Application Performance Monitoring (APM) and Real User Monitoring (RUM)
- Able to Resolve Datadog environment and observability related issue through troubleshooting and coordination with relevant teams.
- Configure and manage SLA/SLO definitions
- Design and maintain dashboards to provide real-time visibility

Professional & Technical Skills:
- Must To Have Skills: Datadog Product Expertise (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization), Python / Ansible
- Strong analytical skills to interpret monitoring data and identify root causes of system issues.
- Experience in configuring and managing monitoring tools to ensure optimal system performance.
- Ability to troubleshoot and resolve incidents in real-time to minimize business impact.
- Familiarity with cloud infrastructure and its monitoring requirements.
- Excellent communication skills to effectively collaborate with technical and non-technical teams.
- Minimum of 2.5 years of experience in Datadog monitoring implementation and administration (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization). Proficiency in Python development ,ThousandEye and ITOM will be added advantage.
- Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills.
Good to Have Skills:
- ServiceNow ITOM
- AWS/Azure Cloud Knowledge

Additional Information:
- The candidate should have minimum 3 years of experience in Datadog.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required

  • Minimum 3 years of professional experience
  • Minimum 2.5 years of Datadog monitoring implementation and administration experience
  • Datadog product expertise, including infrastructure monitoring, APM, metric collection, ingestion, dashboard creation, and optimization
  • Proficiency in Python development
  • Proficiency in Ansible
  • 15 years of full-time education
  • Strong analytical and problem-solving skills
  • Experience configuring and managing monitoring tools
  • Ability to troubleshoot and resolve incidents in real time
  • Familiarity with cloud infrastructure and monitoring requirements
  • Excellent verbal and written communication skills
  • ServiceNow ITOM knowledge
  • AWS or Azure cloud knowledge
  • ThousandEyes experience

Accenture Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

  • Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
  • Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
  • Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

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The Company
HQ: Dublin
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

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