Application Support Engineer

Reposted 2 Days Ago
Be an Early Applicant
Gurugram, Haryana, IND
In-Office
Senior level
Information Technology
The Role
Supports critical business applications by monitoring systems, investigating incidents, identifying root causes, and resolving issues across interconnected components. The role coordinates cross-functional teams, improves support workflows, makes technical decisions, maintains system reliability, and mentors junior staff. Enterprise network operations expertise, troubleshooting skills, monitoring tools, and incident management experience are required.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a skilled and motivated Network Engineer with hands-on experience in enterprise networking and Versa Networks SD-WAN operations. The ideal candidate will be responsible for the design, deployment, monitoring, and day-to-day operational support of SD-WAN infrastructure. This role requires strong analytical abilities, a deep understanding of WAN technologies, and the capacity to troubleshoot complex network issues in a fast-paced environment.
Key Responsibilities:
Administer and manage Versa SD-WAN infrastructure including Versa Director, Versa Analytics, and branch CPE devices.
Configure and maintain SD-WAN policies, application steering rules, SLA profiles, and traffic shaping.
Manage overlay and Underlay connectivity and QoS policies.
Perform firmware upgrades, patch management, and lifecycle management for Versa SD-WAN nodes.
Troubleshoot SD-WAN performance degradation, link flapping, failover issues, and BGP/OSPF routing anomalies.
Support LAN/WAN infrastructure including routers, switches, and access points.
Serve as L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports.
Coordinate with cross-functional teams for network-impacting changes.
Technical Experience:
Versa SD-WAN: 3+ years of hands-on experience with Versa Director, Versa Analytics, and Versa OS.
Routing & Switching: Strong knowledge of BGP, OSPF, EIGRP, VLANs, STP, and QoS.
WAN Technologies: Proficiency in MPLS, Broadband, LTE/4G/5G, and IPSec/GRE tunnel management.
Comfortable with Cisco IOS/NX-OS, Juniper JunOS, or Versa OS command-line interfaces.
Good Operational Experience with all process knowledge.
Professional Attributes:
- Manage technical resources team.
- Strong verbal and written communication skills
- Able to work independently and take initiative.
- Proven workload management & Flexibility in 24/7 shifts
- Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.
Educational Qualification:
15 years of Full-time education
Experience Required: 8-10 years for Level 9, 10 + years for Level 8

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required

  • Minimum 5 years of experience in Enterprise Network Operations
  • 15 years of full-time education
  • Proficiency in Enterprise Network Operations
  • Knowledge of network protocols, infrastructure components, and troubleshooting methodologies
  • Experience with monitoring tools and incident management systems
  • Ability to analyze complex system interactions and identify potential points of failure
  • Ability to collaborate with cross-functional teams to implement solutions

Accenture Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

  • Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
  • Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
  • Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

Accenture Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Dublin
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Similar Jobs

Citi Logo Citi

Support Engineer

Fintech • Financial Services
In-Office
DLF Cybercity, Gurugram, Haryana, IND
223850 Employees

Cardinal Health Logo Cardinal Health

Support Engineer

Healthtech • Pharmaceutical
In-Office or Remote
7 Locations
44000 Employees

AutoZone Logo AutoZone

Systems Engineer

Automotive • eCommerce • Retail • Sales
In-Office or Remote
2 Locations
47192 Employees

Accenture Logo Accenture

Support Engineer

Information Technology
In-Office
Gurugram, Haryana, IND
456553 Employees

Similar Companies Hiring

Axle Health Thumbnail
Artificial Intelligence • Healthtech • Information Technology • Logistics
Santa Monica, CA
25 Employees
NODA AI Thumbnail
Artificial Intelligence • Information Technology • Software • Cybersecurity
Sydney, AU
54 Employees
Golden Pet Brands Thumbnail
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
El Segundo, California
178 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account