Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Google Kubernetes Engine
Good to have skills : Kubernetes
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying root causes and resolving problems efficiently to maintain system stability and performance. The position demands continuous collaboration with different teams to ensure seamless operation and timely resolution of incidents, contributing to the overall health and reliability of critical applications.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to streamline issue resolution and improve system processes.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Drive continuous improvement initiatives to optimize support workflows and reduce downtime.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Google Kubernetes Engine.
- Good To Have Skills: Experience with Kubernetes.
- Strong knowledge of container orchestration and management within cloud environments.
- Ability to troubleshoot complex distributed systems and identify performance bottlenecks.
- Experience with monitoring tools and incident management processes in cloud-native applications.
- Familiarity with automation and scripting to support deployment and maintenance tasks.

Additional Information:
- The candidate should have minimum 5 years of experience in Google Kubernetes Engine.
- This position is based at our Kolkata office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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