The Role
Provide application and network security support for critical business systems. Diagnose and resolve client issues, monitor system operations, implement and manage firewalls, SASE solutions, load balancers, and other security technologies. Collaborate with clients and cross-functional teams, communicate issue progress, make team decisions, and provide technical solutions. Work flexible 24/7 rotational shifts, including weekends.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:
1) Expected to be an SME, collaborate and manage the team to perform.
2) Responsible for team decisions.
3) Engage with multiple teams and contribute on key decisions.
4) Provide solutions to problems for their immediate team and across multiple teams.
5) Collaborate with clients to understand their issues and provide effective resolutions.
6) Interpret client issues and design appropriate solutions based on deep product knowledge.
7) Ensure smooth system operations by monitoring and resolving any technical issues.
8) Maintain a high level of communication with clients to keep them informed about the progress of their issues.
Professional & Technical Skills:
1) Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent)
2) Must to Have Skills (Should have minimum 2 skills from listed skills) : Cisco FTD, Juniper SRX, PaloAlto, Fortinet, Zscaler, Prisma Access, Forti-SASE, Cisco ISE, F5 Load Balancers
3) Good to have Skills (Should have minimum 2 skills from listed skills) : Python, Ansible, Terraform, Git, REST APIs, CI/CD
4) Good to have knowledge on Skills (Should have minimum 1 skills from listed skills) : Cloud Networking, Automation, Routing protocols (BGP, OSPF)
5) Proficiency in network security Implementation and Operations.
6) Experience in designing and deployment of Firewalls, SASE Solutions, F5 Load Balancers etc. (Optional)
7) Strong understanding of network and security principles and operations.
8) Experience in implementing and managing network security solutions.
9) Knowledge of firewall technologies and malware detection systems.
10) Familiarity with network protocols and network security best practices.
11) Knowledge of ITIL framework for service management.
12) Hands-on Experience with security monitoring tools.
Additional Information:
1) Flexible to work in 24x7 rotational shifts, including weekend
2) Excellent communication skills
3) A 15 years full time education is required.15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:
1) Expected to be an SME, collaborate and manage the team to perform.
2) Responsible for team decisions.
3) Engage with multiple teams and contribute on key decisions.
4) Provide solutions to problems for their immediate team and across multiple teams.
5) Collaborate with clients to understand their issues and provide effective resolutions.
6) Interpret client issues and design appropriate solutions based on deep product knowledge.
7) Ensure smooth system operations by monitoring and resolving any technical issues.
8) Maintain a high level of communication with clients to keep them informed about the progress of their issues.
Professional & Technical Skills:
1) Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent)
2) Must to Have Skills (Should have minimum 2 skills from listed skills) : Cisco FTD, Juniper SRX, PaloAlto, Fortinet, Zscaler, Prisma Access, Forti-SASE, Cisco ISE, F5 Load Balancers
3) Good to have Skills (Should have minimum 2 skills from listed skills) : Python, Ansible, Terraform, Git, REST APIs, CI/CD
4) Good to have knowledge on Skills (Should have minimum 1 skills from listed skills) : Cloud Networking, Automation, Routing protocols (BGP, OSPF)
5) Proficiency in network security Implementation and Operations.
6) Experience in designing and deployment of Firewalls, SASE Solutions, F5 Load Balancers etc. (Optional)
7) Strong understanding of network and security principles and operations.
8) Experience in implementing and managing network security solutions.
9) Knowledge of firewall technologies and malware detection systems.
10) Familiarity with network protocols and network security best practices.
11) Knowledge of ITIL framework for service management.
12) Hands-on Experience with security monitoring tools.
Additional Information:
1) Flexible to work in 24x7 rotational shifts, including weekend
2) Excellent communication skills
3) A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- At least 3 years of professional experience
- 15 years of full-time education
- Basic networking skills, including routing and switching equivalent to CCNA or JNCIA
- Experience with at least two of Cisco FTD, Juniper SRX, Palo Alto, Fortinet, Zscaler, Prisma Access, Forti-SASE, Cisco ISE, or F5 Load Balancers
- Proficiency in network security implementation and operations
- Strong understanding of network and security principles and operations
- Experience implementing and managing network security solutions
- Knowledge of firewall technologies, malware detection systems, network protocols, and security best practices
- Knowledge of the ITIL framework for service management
- Hands-on experience with security monitoring tools
- Excellent communication skills
- Willingness to work 24/7 rotational shifts, including weekends
- Experience with at least two of Python, Ansible, Terraform, Git, REST APIs, or CI/CD
- Knowledge of cloud networking, automation, or routing protocols such as BGP and OSPF
- Experience designing and deploying firewalls, SASE solutions, or F5 load balancers
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
