The Role
Provides third-line technical support and ownership of EUC incidents involving Intune, MECM/SCCM, Windows endpoints, patching, Autopilot, application deployment, compliance, and modern workplace technologies. Designs and implements endpoint management solutions, policies, conditional access, security controls, and device lifecycle processes across Windows, iOS, Android, and macOS. Creates technical documentation, advises clients on workplace strategies, coordinates vendors and project teams, and supports global enterprise deployments.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role: Intune Specialist
Role Description: Handling Intune Windows Infrastructure and Day-to-Day activities.
Must have skill: Intune/other EMM solution, MECM, Defender for Endpoints.
Good to have skill: MDT Image Management, SCCM Co-Management, Nexthink, scripting, Azure Virtual Device, M365 cloud PC.
Job Requirement:
Key Responsibilities:
Ensure the effective support and delivery of system tools (SCCM, Intune) to support the transition to Windows 10/11
Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. Tickets are to be owned until successful resolution. May include escalation management to third party vendors, including Microsoft Premier Support.
Patch Management and Windows 10/11 Servicing.
Strong problem-solving abilities and excellent communication, customer handling and inter-personal skills
Ability to work with customers in an advisory capacity around Modern Workplace, helping them to create their workplace strategy, with activities/tasks such as creating roadmaps and business cases.
Ability to apply advanced or expert knowledge in relevant technology solutions and strong business operational acumen in the context of clients business.
Ability to effectively team with peers in a large, matrixed organization, including experience with onshore, near-shore and off-shore delivery teams.
Engagement with Project team for SOP, RACI, SRT, SOP type document creation and KT process.
Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG
Extensive experience in designing and execute the technical implementation of Windows 10 Autopilot Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications.
Technical Experience:
Strong understanding in BYOD and COD, WCD (Configuration Designer), Autopilot, Auto-Enrolment, Auto-Enroll with GPO via AAD or ADFS, Autopilot Hybrid, Dual management with Intune and SCCM
Device Compliance - Rules and policies to remediate devices to comply per organizations security requirements with comply evaluation.
Configuration Profile - Config/Resource profiles for EAS mail along with Device restrictions, Devices features, Custom scripts.
Upload, Deploy and Configure LOB applications, OEM store Application (Windows,), (Microsoft, Apple and Google).
Deploy VPP apps and setting up APNS.
Deploy LOB, OEM Store applications to endpoints.
Deploy LOB/Store applications to group of users (AAD user groups).
Monitor application deployment status.
LOB Application Wrapping for iOS and Android managed applications.
Wrap the LOB apps using iOS SDK, Android SDK.
Create, Maintain, Update, Deploy and Delete policies.
Configuration policies like Device restrictions, Wi-Fi profile, domain join profile etc. Compliance Policies
iOS, Android and Windows, Device Life Cycle.
Enrollment process of endpoints (iOS, Windows 10/11 and Android). Retire and Wipe Devices.
Create, Maintain, Update, Deploy and Delete CA policies.
CA for Windows, Android, iOS, MacOS.
Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG
Extensive experience in designing and execute the technical implementation of Windows 10 Autopilot Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications.
Production of High-level/Low Level Design documentations.
Proficient in customizing and deploying Windows 10.
Knowledge on Group Policy Objects, Active Directory security and compliancy configurations and migrating to Intune CSP ADMX templates.
Experience in setting up Intune based Software Distribution, Patch Management, Windows as Service, Driver Management processes.
Configure Device Compliance, Conditional access and endpoint protection policies, Windows Defender, Bit locker, Windows Hello for Business etc.
Experience in Microsoft Azure AD, AzureAD AppProxy.
In depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP
Mobile Device Management and Mobile Application Management (MAM) protection and app restrictions on for Outlook and Office mobile apps on various mobile devices.
Strong understanding in App Deployment - Application deployment across different platforms with file types - APK, IPA, APPX, APPXBUNDLE, MSI, EXE, WIN32, PKG and Intune mac.
Strong understanding in Conditional Access and DLP policies for organization or tenant wide security. Exchange connector for Hosted, In-Cloud and On-Prem exchange.
Deploying software updates to the client machines and channelizing updates.
Configuring and deploying VPN profile, Email profile and Wi-Fi profile.
Strong understanding of Windows Active Directory / Certificate Management / Windows Server Management
Integration with third party tools such as Jamf, TeamViewer lookout etc. for enhance level of security and compliance reporting.
Understanding of Azure VDI Infrastructure in collaboration VMware cloud for horizon or WVD.
Configuring NDES and SCEP based deployments in collaboration with Intune.
Deploying software and applications to enrolled devices.
Configuring app and location based conditional access policies.
Deployment of EMS across medium large enterprises or global deployments
Professional Attributes-
Ability to work independently and make decisions with little direct supervision.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
Educational Qualification
Bachelor s Degree / Diploma in Engineering / Computer Science
Experience in providing voice based Technical Support is desirable.
Experience of working with global customers is an asset.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role: Intune Specialist
Role Description: Handling Intune Windows Infrastructure and Day-to-Day activities.
Must have skill: Intune/other EMM solution, MECM, Defender for Endpoints.
Good to have skill: MDT Image Management, SCCM Co-Management, Nexthink, scripting, Azure Virtual Device, M365 cloud PC.
Job Requirement:
Key Responsibilities:
Ensure the effective support and delivery of system tools (SCCM, Intune) to support the transition to Windows 10/11
Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. Tickets are to be owned until successful resolution. May include escalation management to third party vendors, including Microsoft Premier Support.
Patch Management and Windows 10/11 Servicing.
Strong problem-solving abilities and excellent communication, customer handling and inter-personal skills
Ability to work with customers in an advisory capacity around Modern Workplace, helping them to create their workplace strategy, with activities/tasks such as creating roadmaps and business cases.
Ability to apply advanced or expert knowledge in relevant technology solutions and strong business operational acumen in the context of clients business.
Ability to effectively team with peers in a large, matrixed organization, including experience with onshore, near-shore and off-shore delivery teams.
Engagement with Project team for SOP, RACI, SRT, SOP type document creation and KT process.
Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG
Extensive experience in designing and execute the technical implementation of Windows 10 Autopilot Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications.
Technical Experience:
Strong understanding in BYOD and COD, WCD (Configuration Designer), Autopilot, Auto-Enrolment, Auto-Enroll with GPO via AAD or ADFS, Autopilot Hybrid, Dual management with Intune and SCCM
Device Compliance - Rules and policies to remediate devices to comply per organizations security requirements with comply evaluation.
Configuration Profile - Config/Resource profiles for EAS mail along with Device restrictions, Devices features, Custom scripts.
Upload, Deploy and Configure LOB applications, OEM store Application (Windows,), (Microsoft, Apple and Google).
Deploy VPP apps and setting up APNS.
Deploy LOB, OEM Store applications to endpoints.
Deploy LOB/Store applications to group of users (AAD user groups).
Monitor application deployment status.
LOB Application Wrapping for iOS and Android managed applications.
Wrap the LOB apps using iOS SDK, Android SDK.
Create, Maintain, Update, Deploy and Delete policies.
Configuration policies like Device restrictions, Wi-Fi profile, domain join profile etc. Compliance Policies
iOS, Android and Windows, Device Life Cycle.
Enrollment process of endpoints (iOS, Windows 10/11 and Android). Retire and Wipe Devices.
Create, Maintain, Update, Deploy and Delete CA policies.
CA for Windows, Android, iOS, MacOS.
Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG
Extensive experience in designing and execute the technical implementation of Windows 10 Autopilot Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications.
Production of High-level/Low Level Design documentations.
Proficient in customizing and deploying Windows 10.
Knowledge on Group Policy Objects, Active Directory security and compliancy configurations and migrating to Intune CSP ADMX templates.
Experience in setting up Intune based Software Distribution, Patch Management, Windows as Service, Driver Management processes.
Configure Device Compliance, Conditional access and endpoint protection policies, Windows Defender, Bit locker, Windows Hello for Business etc.
Experience in Microsoft Azure AD, AzureAD AppProxy.
In depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP
Mobile Device Management and Mobile Application Management (MAM) protection and app restrictions on for Outlook and Office mobile apps on various mobile devices.
Strong understanding in App Deployment - Application deployment across different platforms with file types - APK, IPA, APPX, APPXBUNDLE, MSI, EXE, WIN32, PKG and Intune mac.
Strong understanding in Conditional Access and DLP policies for organization or tenant wide security. Exchange connector for Hosted, In-Cloud and On-Prem exchange.
Deploying software updates to the client machines and channelizing updates.
Configuring and deploying VPN profile, Email profile and Wi-Fi profile.
Strong understanding of Windows Active Directory / Certificate Management / Windows Server Management
Integration with third party tools such as Jamf, TeamViewer lookout etc. for enhance level of security and compliance reporting.
Understanding of Azure VDI Infrastructure in collaboration VMware cloud for horizon or WVD.
Configuring NDES and SCEP based deployments in collaboration with Intune.
Deploying software and applications to enrolled devices.
Configuring app and location based conditional access policies.
Deployment of EMS across medium large enterprises or global deployments
Professional Attributes-
Ability to work independently and make decisions with little direct supervision.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
Educational Qualification
Bachelor s Degree / Diploma in Engineering / Computer Science
Experience in providing voice based Technical Support is desirable.
Experience of working with global customers is an asset.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 5 years of professional experience
- 15 years of full-time education
- Bachelor's degree or diploma in Engineering or Computer Science
- Microsoft Intune experience
- Experience with Intune or another EMM solution
- Experience with MECM/SCCM
- Experience with Microsoft Defender for Endpoint
- Strong Windows 10/11 endpoint management and support experience
- Experience designing and implementing Autopilot, Azure AD, and Microsoft 365 modern management solutions
- Strong problem-solving, communication, customer-handling, and interpersonal skills
- Ability to work independently with limited supervision
- MDT image management, SCCM co-management, Nexthink, scripting, Azure Virtual Desktop, or Microsoft 365 Cloud PC experience
- Voice-based technical support experience
- Experience working with global customers
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
