We are seeking a motivated and talented individual to join our team as a Senior Application Support Engineer. In this role, you will be responsible for providing technical support for a wide range of applications, with a primary focus on databases, SQL languages, operating systems (Windows and Unix), API integration, and web servers. As a member of our team, you will have the opportunity to support and maintain various applications, including those built on .NET, Java, and React frameworks. This is an excellent opportunity for someone passionate about application support and eager to develop their skills in a dynamic and collaborative environment.
What to Expect:
· Provide Second Tier Support to IQVIA product and projects.
· Assist in troubleshooting and resolving application issues, ensuring optimal performance and availability.
· Develop and execute SQL queries to extract and manipulate data from databases.
· Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness.
· Collaborate with developers and cross-functional teams to identify and resolve technical issues.
· Document technical processes, troubleshooting steps, and best practices for future reference.
What We Are Looking For:
· 3-5 years experience in Application and Production Support
· Bachelor's degree in Computer Science, Information Technology, or a related field.
· Strong knowledge of databases and SQL languages (e.g., SQL Server, Oracle, MySQL).
· Familiarity with operating systems such as Windows and Unix/Linux.
· Proficiency in working with API integrations and web servers (e.g., IIS, Apache, Nginx).
· Experience supporting applications built on .NET, Java, or React frameworks.
· Basic understanding of software development lifecycle and agile methodologies.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills to collaborate effectively with teams.
Bonus Points:
· Familiarity with containerization technologies like Docker and Kubernetes.
· Understanding of networking concepts and protocols (TCP/IP, DNS, HTTP).
The Team: Our diverse and international team provides exceptional support to various projects in the Middle East and Africa. We value collaboration, innovation, and continuous learning. Working with us, you will have the opportunity to work on exciting initiatives and contribute to the success of cutting-edge applications across multiple industries. Join our team and be part of a dynamic and inclusive work environment where your skills and ideas are valued and encouraged.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
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What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
