We at IMRIEL (An Allata Company) have cultivated an exceptional environment with advanced technologies and driven by a culture of continuous learning, collaboration, and engineering excellence. We are looking for a smart, passionate, and analytical Application Support Engineer (L2/L3) who thrives on solving complex problems, optimizing high-performing systems, and maintaining production resilience for enterprise-grade applications.
If you are energized by deep technical troubleshooting, modern cloud architecture, and continuously sharpening your skills with cutting-edge engineering tools, this opportunity is for you.
Experience: 4 to 8 years.
Location: Pune
Key Responsibilities:
L2/L3 Support & Multi-Project Triage: Support and own incident triage, root-cause analysis (RCA), log analysis, and defect resolution across multiple concurrent client projects, APIs, microservices, and Azure cloud infrastructure.
.NET & Frontend Engineering: Maintain and enhance backend APIs and web applications built with .NET 8/7/6, C#, ASP.NET Core, EF Core, and modern frontend frameworks (Angular or React).
AI-Assisted Development (AIED): Leverage AI tools (GitHub Copilot, Claude, Cursor) to accelerate debugging, code refactoring, log analysis, automated testing, and RCA documentation.
Performance Tuning & Observability: Optimize SQL Server queries, execution plans, indexing, and caching; monitor application health using App Insights, New Relic, or ELK.
Cloud, DevOps & Containers: Support Azure services (App Services, Functions, Key Vault, Service Bus), maintain Azure DevOps / GitHub Actions CI/CD pipelines, and support Docker/Kubernetes container deployments.
Operations, Security & Mentorship: Adhere to ITSM/SLA standards using Helpdesk tools, enforce OWASP security and OAuth 2.0 practices, maintain runbooks/SOPs, and mentor junior engineers.
What you need:
Basic Skills & Qualifications
Experience & Support: 4 to 8 years in .NET development/L2-L3 support covering SLA management, incident triage, log analysis, RCA, and managing support across multiple parallel project workstreams.
Core Tech Stack: C#, .NET 8/7/6, ASP.NET Core, Web API, Entity Framework Core, LINQ, and modern frontend frameworks (Angular or React) with TypeScript, HTML5, and CSS3.
Database Mastery: SQL Server/T-SQL expertise, including query tuning, indexing, stored procedures, and execution plan analysis.
Architecture & Clean Code: Strong understanding of OOP, SOLID principles, Clean Architecture, and secure coding practices (OWASP, OAuth 2.0, OpenID Connect).
Cloud & DevOps: Experience with Microsoft Azure (App Services, Functions, Key Vault, Service Bus), CI/CD pipelines (Azure DevOps/GitHub Actions), Git, Docker, and Kubernetes basics.
Observability & AI Tools: Hands-on experience with monitoring platforms (App Insights, New Relic, ELK) and AI-assisted engineering tools (GitHub Copilot, Claude, Cursor).
Soft Skills & Process: Excellent communication skills, active participation in Agile ceremonies, experience mentoring junior engineers, and readiness for US-aligned night shifts.
Good to Have
Microservices, Domain-Driven Design (DDD), CQRS, and event-driven architecture.
Redis, RabbitMQ, Kafka, or NoSQL (MongoDB).
Infrastructure as Code (Terraform/Bicep) and SRE deployment strategies (Blue/Green, Canary).
Active Azure, AWS, or GCP certifications.
Personal Attributes
Multi-Tasking & Ownership: Strong ability to prioritize, context-switch seamlessly, and maintain strict SLAs across multiple live application environments simultaneously.
Resilience & Growth: Strong accountability for production uptime, analytical troubleshooting, and eagerness to adopt modern AI tools and engineering practices.
Intellectual curiosity and willingness to adopt new tools, technologies, frameworks, and engineering practices.
What We Do
Allata (pronounced a-ley-ta) is a strategy, architecture and enterprise-level application development company focused on helping clients enhance or scale business opportunities, create efficiencies and automate processes through custom technologies. We are building a different kind of firm – focused on doing exciting, transformational work for great clients and bringing caring and dedicated people to make our clients goals a reality. Our vision is to build an energized group of talented professionals that can stand strong on their own but work better as a networked team. We enable business agility at the intersection of people, process, and technology. We provide solutions and expert services to assist businesses to become more nimble, transformative, and disruptive in their respective industries. We define vision, strategy, and value creation models for shaping strategic product designs, managing, and transforming enterprise delivery. Just as strongly as we care about our clients, we feel that it is important to give back to the community and non-profits that we are passionate about. Every month, Allata donates 2% of our net income to a charitable cause our team believes in. We live by our mantra: Family comes first, clients are king, we take great care of our people.
