Application Support Developer

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance :
Q2 is seeking an innovative and passionate Application Support Developer to help Q2 Alt-Fi Cloud Lending customers achieve success on our powerful cloud-based lending platform.
As part of our Customer Success Engineering team, you will help Q2 Cloud Lending customers on their journey to success. You will help deliver production support, solve complex, technical issues for mission-critical lending customers, as they unlock the value of the Cloud Lending platform. Working with application administrators, ensure adherence to support best practices. This team member will demonstrate a strong quality-focused background and work cross-functionally within Support, and across Product, Development and Professional Services teams, to deliver the best user experience with the Cloud Lending platform.
A Typical Day :

• Cloud Lending Application Developers provide L2/L3 production support for customers across our global support geographies, including India (Bangalore), Australia (Sydney) and North America (Austin, TX/San Mateo, CA)
• Serve as the subject matter expert for Cloud Lending's products, while enabling clients to maximize utilization of the Cloud Lending Product suite, easing product adoption.
• Our lending solution is built on the Salesforce platform. Spending time working within the Salesforce solution to troubleshoot issues impacting our customers is a critical component of the support process.
• Help customers develop proficiency through resolution of reported case incidents, identification of root cause and problem prevention.
• Deliver a positive customer engagement experience while meeting and exceeding service SLA's.
• Successful candidates will help foster customer loyalty with each support interaction.
• Work directly with Product and Development teams to improve the user experience and product roadmap through product feedback and change request management.
• Be a quality advocate throughout the product life cycle, collaborating with Product, Development, QA and Clients for new releases.
• Work individually and collaboratively to deliver solutions in live production systems
• 24x7 "on call" support coverage for escalated issues
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

Bring Your Passion, Do What You Love. Here's What We're Looking For :

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Experience with cloud-based technology (CSS, JSON, APEX, JAVA, etc.)
• 3+ years support experience preferred
• Experience with Software Development Life Cycle, and production support.
• Experience managing critical customer issues and deliver creative solutions in a timely manner
• Demonstrated ability to manage multiple cases, and work on assigned tasks and meet deliverable timelines consistently
• Familiarity with JIRA and Confluence preferred
• Experience in the FinTech or Banking Industries also preferred
• Experience with Salesforce (administration and/or development) desired

This position requires fluent written and oral communication in English.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.