Application Support Analyst

Company Description

SQLI UK is a dynamic and innovative digital services and technology consulting company dedicated to helping businesses thrive in the digital era. We are committed to delivering high-quality products/services and fostering strong relationships with our clients and partners.

Job Description

Responsible for delivering business-to-business application support to Redbox clients. The application support Analyst will collaborate with clients’ project managers as well as internal Development, QA, and Services teams to prioritize clients’ needs and drive incidents to closure. The person need to have a combination of strong communication, functional, technical, root cause analysis and problem solving skills with a keen business sense to deliver top notch client-focused support. If you are looking to grow your career within our client support team and thrives in a highly collaborative and fast paced environment, this is the opportunity open to you to join us and bring your career to the next level.

Duties & Responsibilities:

• Leveraging strong analytical and problem solving skills to efficiently resolve incidents.
• Providing client with regular and timely incident updates.
• Maintaining the highest level of client satisfaction.
• Reproducing and meticulously documenting application bugs.
• Contribute to the planning of application/infrastructure releases and configuration changes.
• Contributing to the support knowledge base.
• Assisting with a wide variety of operational projects including technical programming and scripting tasks.
• Helping client transition to support and implement best practices.
• Enhancing the customer support experience.
• Optimising internal processes and procedures.

Qualifications

Key Requirements:

• Knowledge of software development concepts and lifecycles.
• Excellent analytical and problem solving skills.
• Excellent interpersonal and communication skills.
• Autonomous and self-driven.
• Strong organisational and planning skills.
• Strong sense of responsibility and initiative.
• Adaptable and flexible, able to work under pressure.
• Willing to learn and adapt quickly in a fast-paced working environment.
• A good team player and team leader.
• Strong customer service and support focus with a desire to deliver a high-quality service.

Experience & Qualification:

• Diploma or Degree in Computer Science, Engineering, or relevant software/computer related fields.
• 1-2 years of experience in software development, testing or support environment.

Additional requirements:

• SQL / JQL knowledge
• Knowledge on PHP
• Debugging skills
• ITIL certification would be a plus

Additional Information

Benefits:

• Competitive Salary with Generous Shift Allowance including working from Home.
• 22 days paid holiday
• Health Insurance
• Travel when working on late shifts
• The chance to be part of an amazing global team
• Be part of a fun and collaborative working environment.
• Laptop
• Working Hours: 3 shifts (which we will have team members rotate on) 8:30 - 5:30 Normal shift 13:00 - 22:00, Mid shift 22:00 - 06:00, Night shift; Home based and night allowance applied which cover Internet and Electricity.