Application Support Analyst

Annual Compensation: $47,840 - $52,000

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

About VIP 

Vermont Information Processing (VIP) is a leading data processing and technology company powering the beverage distribution industry. For decades, VIP has built the systems that suppliers, distributors, and retailers rely on to run their businesses, from order management and route accounting to compliance, pricing, and business intelligence. 

We combine deep, hard-won industry expertise with modern technology to solve real problems for a durable, essential industry. Backed by a loyal customer base and a trusted brand, VIP is investing in its next chapter of growth, and in the people who will build it. Join a team where your work directly shapes the tools an entire industry depends on. 

About the Role 

VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team.  The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction.  Knowledge of the distribution industry is a plus. 

What You'll Do

• Work directly with customers by email or phone
• Respond promptly to customer inquiries in a professional manner
• Obtain and evaluate all relevant information to handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various internal departments
• Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
• Follow up on customer communications and interactions

What You'll Bring

• Excellent communication skills - verbal & written
• Strong ability to analyze and solve problems
• Attention to detail and accuracy
• Detail oriented and ability to maintain data confidentiality
• Reliable & dependable
• Ability to multitask under pressure
• College degree and at least one year of customer service experience preferred

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)

Legal & Compliance Equal Employment Opportunity.  

Vermont Information Processing is an Equal Opportunity Employer. VIP is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on legitimate, job-related factors. 

Pay Equity & Transparency.  

VIP is committed to fair, equitable, and transparent pay. The salary range listed above reflects the anticipated base pay for this role; actual compensation will depend on job-related factors such as experience, skills, qualifications, and work location, and may be adjusted to comply with applicable state and local pay-transparency laws. VIP does not base compensation decisions on any legally protected characteristics and reviews its pay practices to support pay equity across the organization. Reasonable Accommodation. VIP provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need accommodation to apply for an interview, please contact [email protected]. 

Work Authorization.  

Applicants must be legally authorized to work in the location of the position.