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Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Location: Sydney, Australia
Work Model: On-site
Are you ready to optimize the systems driving a global enterprise software leader? Resolve critical system challenges, keep foundational applications running flawlessly, and gain deep expertise in enterprise automation.
ABOUT THE TEAM
The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We build, optimize, and scale the mission-critical systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology.
THE OPPORTUNITY
This is a high-impact opportunity for an experienced technology professional to lead the support and evolution of applications built on Appian’s advanced platform. You will solve complex technical challenges, drive best practices, and influence solutions across AI-Powered Process Automation and Enterprise-Grade Orchestration. You’ll partner with developers and business stakeholders across CRM and HR domains while providing technical leadership. The role offers meaningful ownership, cross-functional influence, and the opportunity to shape scalable, reliable solutions in a collaborative, in-person environment.
WHAT YOU'LL DO
- Investigate & Resolve Issues: Analyze complex system anomalies and support requests from global end users, providing rapid workarounds and executing data analysis to isolate root causes.
- Lead Production Resolution: Take ownership of active production incidents, coordinating cross-functionally across internal business units to rapidly restore critical services.
- Perform Maintenance: Execute routine environment maintenance and perform post-refresh validation checks to keep internal application sandboxes stable, secure, and efficient.
- Support Deployment Handoffs: Partner with development squads during project handoffs, assist in testing during deployments, and document software defects to improve operational workflows.
- Govern Technical Documentation: Maintain internal knowledge base documentation and collaborate directly with Engineering to participate in usability testing for next-generation platform features.
REQUIRED QUALIFICATIONS
- Degree: Minimum of a Bachelor of Science or Bachelor of Arts in Computer Science, Information Technology, Business Information Systems, or a related technical discipline.
- Experience: At least 3 years of professional experience in enterprise application support, data analysis, or a related technical production environment.
- Technical Skills: Foundational proficiency using SQL and/or complex spreadsheets to analyze datasets, track system behaviors, and perform targeted data corrections. Comfortable using AI tools to accelerate personal workflows.
- Core Competencies: Strong analytical problem-solving abilities, exceptional communication skills, and the confidence to collaborate face-to-face in an interactive team environment.
PREFERRED QUALIFICATIONS
- Hands-on experience supporting custom applications built on the Appian platform.
- Familiarity with Agile development methodologies and relational databases such as MySQL or PostgreSQL.
- Functional knowledge of enterprise core systems across CRM, HRIS, or ERP domains.
- We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com.
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Appian's Applicant & Candidate Privacy Notice
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related technical discipline
- At least 3 years of professional experience in enterprise application support, data analysis, or a related technical production environment
- Foundational proficiency with SQL and/or complex spreadsheets for data analysis, system behavior tracking, and targeted data corrections
- Strong analytical problem-solving abilities
- Exceptional communication skills
- Ability to collaborate face-to-face in an interactive team environment
- Hands-on experience supporting custom applications built on the Appian platform
- Familiarity with Agile development methodologies
- Familiarity with relational databases such as MySQL or PostgreSQL
- Functional knowledge of CRM, HRIS, or ERP enterprise systems
- Experience with Salesforce or ServiceNow
Appian Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Appian Corporation and has not been reviewed or approved by Appian Corporation.
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Healthcare Strength — Health coverage is described as fully employer-paid for medical with dental and vision included, alongside mental health support such as no-cost therapy/coaching and Headspace. Feedback suggests care navigation and wellness reimbursements further strengthen day-to-day healthcare access.
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Parental & Family Support — Family support includes 12 weeks paid parental leave for all parents plus 4 weeks recovery for birth mothers, a $5,000 family-forming stipend, and backup care via Bright Horizons. These offerings are portrayed as comprehensive and supportive of different family paths.
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Affordable Benefits — Medical premiums are covered 100% by the employer in the U.S., reducing out-of-pocket costs for core coverage. HSA and FSA options and other tax-advantaged accounts add to affordability for routine and dependent care needs.
Appian Corporation Insights
What We Do
Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.
Why Work With Us
Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. We have worked thoughtfully to create an inclusive, agile and collaborative work environment where employees feel challenged, and all voices are heard.
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