Application Support Analyst I

Company Description

For the past 25 years, Sequel Business Solutions has grown from being a trusted consultancy to becoming a leading insurance and reinsurance software specialist. With our headquarters based in London EC2, we employ talented insurance and technical experts who understand the market and our clients’ business.

Now, as part of the Verisk Analytics family, that legacy is even stronger. Aligning with the world’s leading data analytics company extends our ability to help clients overcome the toughest challenges.

Together we deliver a powerful suite of software which provide full end-to-end management of all insurance and reinsurance business. Our clients are able to grow and better manage their business through greater efficiency, flexibility, and data governance.

Job Description

We place a premium on meeting our customers' high expectations of our products. Through contracted support services our support team plays a key role in post implementation processes, as well as in the longer-term customer experience.

The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in IT services who has strong potential to provide an exemplary support service to Sequel’s highly valued clients putting the clients’ needs at the forefront of everything Sequel does.

• Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied
• Working within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products
• Through IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests
• Undertake administrative tasks needed to deliver support services to the clients
• Escalating/engaging with Technical Support, Development and Service Delivery Management teams as required
• Have a basic awareness knowledge of some business processes and associated products which Sequel sells to help clients deliver their business processes
• Developing an understanding of customers’ business and operational environment
• Assisting with the creation of help centre articles to support both business and technical understanding
• Ensure that any risks are raised with senior management or via standard process
• Ensure that clients’ data is secure and properly managed

Qualifications

• A formal tertiary qualification, preferably a completed degree in computer science, business information systems or similar
• Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders
• An aptitude for problem-solving and client engagement – demonstrate ability to investigate and resolve a variety of software issues; from business process focused to more technical and database issues
• Able to manage own workload and manage expectations of stakeholders
• Confidence to seek support of peers and management as required
• Good grasp of Microsoft Office

Desirable

• Prior knowledge of SQL database query writing
• Some experience working in the insurance industry (especially London Market – Underwriting and/or Broking)
• Proficient with SQL Server Query Analyser 
• Exposure to web technologies – IIS / CSS / XML

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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