Application Support Analyst (CRM & Client Portal)

Libertex Europe Overview 

Part of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.

Over the years, Libertex has received multiple prestigious awards and recognitions, including “Best Global Broker” (Ultimate Fintech Awards, 2025), “Best Online Trading Platform” (Fintech Breakthrough Awards, 2025), and “Most Trusted Broker” (European CEO, 2024). A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of KICK Sauber F1 Team. 

Since being founded in 1997, the Libertex Group has grown into a robust fintech powerhouse, with an established presence in various jurisdictions, serving millions of clients from several countries all over the world.

In Europe the Libertex trading platform is operated by Indication Investments Ltd., a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12.

Job Overview 

We are looking for an Application Support Analyst to act as the first line of support for our CRM and Client Portal systems. The role bridges business users, product owners, and external vendors by providing hands-on system knowledge, troubleshooting incidents, and ensuring smooth daily operations.
This position is ideal for someone with forex industry experience (client support, backoffice, or dealing desk) who wants to move into a more technical/system-focused role.

Main Responsibilities

• Serve as the first point of contact for system incidents and user issues from internal stakeholders).
• Investigate and resolve L1–L2 issues, including configurations, user roles, data validations, and workflow problems.
• Log and track incidents in Jira and Service Desk; escalating to Product Owners as needed.
• Document fixes, system behaviors, and known issues in Confluence knowledge base.
• Work closely with the QA team to reproduce bugs and prepare cases for escalation.
• Provide feedback to Product Owners on recurring issues or potential enhancements.
• Support new system releases and updates.
• Train internal users (customer support, backoffice, sales) on system features and updates.

• Degree in Computer Science, Business Management or any other relevant field. 
• At least 3 years of experience in a similar role within the Forex industry, or experience in Customer Support, Back Office, Dealing, or a related function.
• Strong understanding of  CRM, client portal, and back-office systems and their operational workflows.
• Analytical and detail-oriented, with the ability to investigate and resolve issues across multiple systems.
• Excellent communication skills, able to act as a bridge between business stakeholders and technical or vendor teams.
• Experience with Jira, Service Desk or similar ticketing system is an advantage.
• Basic technical understanding of databases, APIs, configurations is an advantage.

• 24 working days of annual leave
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Company discount card with access to various goods and services
• Corporate events and team building activities
• Professional and personal development opportunities in a fast-growing environment 

Libertex Europe is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested in accordance with our Company's Privacy Policy.