The Application Reliability Engineer plays a critical role in driving platform and partner reliability within the Application Reliability team, directly influencing how quickly and accurately we detect, triage, and resolve issues across TripleLift's Exchange. In this position, you will own investigations end-to-end and partner closely with Account Management, Engineering, and Product teams for technical deep-dive investigations, validate integrations, and strengthen the runbooks and tooling that keep our AdTech stack reliable. This is an exciting opportunity for someone who wants to build deep, hands-on expertise across the programmatic ecosystem, take full ownership of technical problems, and grow into broader solutions leadership while contributing directly to the trust our partners place in TripleLift's platform.
Responsibilities- Own Level 2 (L2) tickets end-to-end, including discrepancy investigations, integration validations, and service requests, and participate in the team's on-call rotation.
- Update and improve runbooks based on recurring issues to strengthen team processes and reduce repeat escalations.
- Support Account Managers, Customer Success Managers, and external partners with data-backed responses, clearly explaining discrepancies, pacing issues, and integration behavior to non-technical stakeholders.
- Apply strong working knowledge of programmatic workflows, OpenRTB, header bidding, and server-to-server (S2S) integrations to troubleshoot issues across TripleLift's Exchange, Creative Platform, and reporting layers.
- Collaborate effectively with Engineering, Product, and client-facing teams to resolve issues and support overall team efficiency.
- Communicate structured updates across squads, and write clear incident notes, runbooks, and validation summaries.
- Propose and help build targeted automations and workflow improvements (monitoring tweaks, ticket templates, validation scripts) that reduce repetitive, manual work.
- Own integration validation for new partners and products, troubleshoot discrepancies during UAT, and partner with Integrations and Engineering teams to unblock launches.
- Use strong SQL and log analytics/APM tooling to debug DSP/SSP and tag/pixel workflows, and validate REST and OpenRTB API payloads.
- Contribute small fixes, configuration changes, and tooling pull requests, and collaborate with Engineering on bug triage and validation.
- Identify root causes for common issues (mismatched macros, tag misfires, reporting lags, basic integration breaks) using structured debugging methods.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Minimum 5 years of experience in a solutions, technical support, or operations role, ideally within AdTech or a related industry.
- Strong SQL skills (joins, window functions) and experience with log analytics/APM tooling (e.g., Grafana, Kibana, Datadog).
- Working knowledge of programmatic advertising concepts (OpenRTB, header bidding, DSP/SSP, S2S integrations) and core AdTech metrics (fill rate, bid rate, win rate, render rate, discrepancies).
- Experience validating REST APIs and troubleshooting tag/pixel implementations.
- Ability to read code and write small scripts or queries to support analysis and debugging.
- Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
- Comfort participating in an on-call rotation and managing time-sensitive, partner-facing issues.
- Ability to work onsite three days per week in our NYC office.
- Medical, Dental & Vision Plans
- Flexible PTO
- 401k w/ employer match
*Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment).
At TripleLift, we believe great work starts with great people. We foster a culture built on collaboration, curiosity, and a shared commitment to making each other better. We move with urgency, challenge convention, and continuously innovate to elevate digital advertising. We value people who bring new perspectives, take ownership, and work together to drive meaningful impact. Learn more about TripleLift and our culture on our LinkedIn Life page.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
- Minimum 5 years of experience in a solutions, technical support, or operations role
- Strong SQL skills, including joins and window functions
- Experience with log analytics or APM tooling such as Grafana, Kibana, or Datadog
- Working knowledge of programmatic advertising, OpenRTB, header bidding, DSP/SSP, and server-to-server integrations
- Knowledge of core AdTech metrics, including fill rate, bid rate, win rate, render rate, and discrepancies
- Experience validating REST APIs and troubleshooting tag or pixel implementations
- Ability to read code and write small scripts or queries for analysis and debugging
- Excellent written and verbal communication skills, including explaining technical issues to non-technical stakeholders
- Comfort participating in an on-call rotation and managing time-sensitive, partner-facing issues
- Experience in AdTech or a related industry
TripleLift Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TripleLift and has not been reviewed or approved by TripleLift.
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Equity Value & Accessibility — Equity participation and stock option grants are described as meaningful parts of total compensation and are frequently appreciated. Equity is noted alongside bonuses as a valuable upside that contributes to overall satisfaction.
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Leave & Time Off Breadth — Unlimited PTO, paid holidays and sick days, monthly mental health days, and a one‑month sabbatical after five years illustrate a generous time‑off offering. These policies are portrayed as supporting work‑life balance and wellbeing.
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Healthcare Strength — Medical, dental, and vision coverage, life insurance, FSAs, and company‑paid disability insurance are positioned as competitive. Access to wellbeing resources such as Headspace and other programs further bolsters the benefits package.
TripleLift Insights
What We Do
TripleLift is redefining digital advertising by delivering innovative, high-quality ad experiences that create real connections. By combining cutting-edge creative technology, actionable data, advanced targeting, and premium inventory, we empower publishers and brands to discover new opportunities, achieve measurable outcomes, and engage audiences seamlessly across every platform.
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