Application Manager

Stamford, CT I Hartford, CT I Morristown, NJ I New York, NY I Exton, PA I USA

We are currently looking for a highly skilled and motivated Application Manager to join our dynamic team responsible for our UW Support function in Americas. As a member of the team, your role will be pivotal in the design, maintenance, and support, which plays a crucial role in the development, deployment, and operations of our AXA XL applications.

An Application Manager will support the coordination and running of development, production support and maintenance activities for one or more applications under a Delivery Team.S/he will report to the Delivery Lead.

DISCOVER your opportunity

What will your essential responsibilities include?

• Guides developers and support teams on project execution, issue resolution, and provide escalation framework viagovernance
• Works alongside Application Managers, Technical Leads and Technical Architects to create efficient and effective processes for development operations.
• Key conduit between Delivery Team and wider organizational standards, structures and processes
• Help coordinate demand intake to the DevOps Automation team
• Line management of internal engineering resources, developing a well supported and high functional team
• Work with business and information security to identify security risks and finding solutions, including risk acceptance
• Build effective relationships and networks to help navigate the organization to support the team in delivering change
• Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company
• Manage service levels to ensure all commitments are met and any variances mitigated to reduce impact on overall cost, schedule, quality for business needs
• Identify and prioritize proactive maintenance action items and support impact assessment of environmental changes
• Raise Statements of Work and/or Service Level Agreements with application development vendors for specific developments & changes with input from Program/Project Managers,Analysts, Solution Architects and Product Owners
• Implements SLA / KPI alignment across the full SDLC for each SOW / SLA
• Manage risk to deliver on service levels commitments and project milestones
• Serve as a point of escalation for risks and issues, supporting the team in overcoming operational and technical blockers
• Govern internal change processes and development documentation

You will report to the Delivery Lead.

SHARE your talent

SHARE your talent

We're looking for someone who has these abilities and skills:

• Significant leadership experience in IT with knowledge / skills for leading multi-disciplined technology teams
• Extensive experience in Commercial Insurance domain
• Familiarity with multiple application delivery models including Agile, iterative and waterfall.
• Experience of working with DevOps and the Cloud
• Able to develop Knowledge Management strategy for applications.
• All outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements.
• Expert level experience in planning and executing complex, large scale initiatives or operational area.
• Budget, supply, and resource management for IT application development services
• Excellent communication skills, particularly on key matters relating to the application grouping to stakeholders.
• Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance, and setting realistic timescales.
• Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

Desired Skills and Abilities:

• Experience in Risk identification and mitigation
• Experience in Insurance Policy Administration tools will be a plus.
• Previous experience in moving applications to Cloud

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience," focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see Sustainability at AXA XL .

The U.S. pay range for this position is USD 95,000 - 186,500. Actual pay will be determined based upon the individual's skills, experience, and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details aboutAXA XL's benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com) .