We are seeking a Tech Lead to join our Conversation Channels group in PiTech. In this role, you will provide expert level IT technical lead services, including the direction, evaluation, selection, configuration, implementation, and integration of new and existing technologies and tools. You will also ensure the understanding and application of GenAI within your team. Our product line focuses on common services and infrastructure for intelligent conversations, incorporating GenAI vendor solutions, applying GenAI guardrails, governance, observability to ensure accurate and safe conversations. You will have the opportunity to work on GenAI application integrating state-of-art vendor solutions and Vanguard internal GenAI capability. Exciting opportunity!
Ideal candidates have full stack development skills, familiarity with various AWS technologies, Cloud computing, ECS (Fargate), IAM, Lambda, SQS, SNS, S3, Glue, DynamoDB, Athena, Relational database, SQL and CloudWatch for event driven architecture, Node.js, Angular, React, Splunk, Honeycomb, Grafana, performance tuning, production monitoring and diagnostics included. Nice to have are Genesys, VGBench, Arize, Norm AI.
Core Responsibilities
Drive technical design for team initiatives. Translate product direction and architectural guidance into clear technical approaches that engineers can execute with confidence.
Stay deeply hands‑on. Contribute to design and implementation, review code and technical changes, and lead by example through strong engineering practices.
Drive best‑in‑class Site Reliability Engineering (SRE) practices, observability, and operational excellence.
Guide day‑to‑day technical decision‑making. Help engineers navigate tradeoffs, resolve complex technical problems, and choose solutions that balance quality, performance, and long‑term maintainability.
Uphold high engineering standards. Reinforce expectations around reliability, scalability, security, testing, and operational readiness across the team’s work.
Mentor engineers through technical growth. Provide practical coaching, feedback, and technical guidance that helps teammates strengthen skills and judgment.
Leverage cloud‑first and AI‑assisted engineering practices. Use modern cloud platforms and AI‑enabled tools to reduce friction, improve code quality, and accelerate delivery.
Identify and address technical risks and impediments. Surface concerns early, simplify constraints where possible, and partner with architects or subject‑matter experts when deeper alignment is needed.
Collaborate closely with the Delivery Manager and Product partners. Align on technical direction, sequencing, and dependencies to support effective delivery.
Foster a culture of learning and continuous improvement. Encourage experimentation, reflection, and thoughtful evolution of technical approaches and team practices.
Contribute beyond immediate team. Participate in cross‑team initiatives, planning discussions, and special projects that strengthen engineering practices across the organization.
Qualifications
Bachelor's or Master's degree in Computer Science, Information Technology, or related field. Graduate degree preferred.
8+ years of software development experience, including 3+ year in a Technical Lead or equivalent technical leadership role
Strong experience designing and delivering production‑grade software in cloud‑based environments
Demonstrated technical leadership through hands‑on contribution, mentoring, and technical guidance
A quality‑first mindset, with experience building reliable, scalable, and observable systems
Comfort using AI‑assisted engineering tools to improve developer productivity, code quality, and delivery flow
Ability to collaborate effectively with engineering managers, product partners, and cross‑functional stakeholders
Familiarity with CI/CD pipelines and tooling, with preference for GitHub-based workflows
Experience with frontend development technologies (Angular/React, JavaScript/Typescript, CSS, Jest)
Proficiency in NodeJS Typescript/JavaScript development
Proficiency in development with Java, Spring framework.
Experience with Python.
Proficiency in DevOps concepts, tools and continuous delivery pipelines, specifically Git, Github, Splunk, Honeycomb, Grafana
Proficiency in AWS technologies: CloudFront, S3, ECS, IAM, DynamoDB, Lambda, SNS, SQS
Proficiency in relational databases, SQL
Proficiency in GenAI tools eg. Claude Code, Copilot Agent
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- Master's degree (preferred)
- 8+ years of software development experience
- 3+ years in a Technical Lead or equivalent technical leadership role
- Strong experience designing and delivering production‑grade software in cloud‑based environments
- Demonstrated technical leadership through hands‑on contribution, mentoring, and technical guidance
- Quality‑first mindset building reliable, scalable, and observable systems
- Comfort using AI‑assisted engineering tools to improve productivity and code quality
- Ability to collaborate effectively with engineering managers, product partners, and cross‑functional stakeholders
- Familiarity with CI/CD pipelines and tooling, preference for GitHub‑based workflows
- Frontend development experience with Angular or React, JavaScript/TypeScript, CSS, Jest
- Proficiency in Node.js with TypeScript/JavaScript
- Proficiency in Java and Spring framework
- Experience with Python
- Proficiency in DevOps concepts and tooling: Git, GitHub, Splunk, Honeycomb, Grafana
- Proficiency in AWS technologies: CloudFront, S3, ECS (Fargate), IAM, DynamoDB, Lambda, SNS, SQS, Glue, Athena, CloudWatch
- Proficiency with relational databases and SQL
- Proficiency with GenAI tools (e.g., Claude Code, Copilot Agent)
- Experience with performance tuning, production monitoring and diagnostics
- Experience with Genesys, VGBench, Arize, Norm AI
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
