Application Engineer - Postsales

Posted 11 Days Ago
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Mountain View, CA
Entry level
Automotive
The Role
As a Postsales Engineer, you will support customers by addressing technical issues related to Applied's products, manage customer requests, and ensure they derive maximum value from the solutions provided. Your role involves troubleshooting and debugging, with a strong focus on customer satisfaction and communication.
Summary Generated by Built In
About Applied Intuition

Applied Intuition is a vehicle software supplier that accelerates the adoption of safe and intelligent machines worldwide. Founded in 2017, Applied Intuition delivers the AI-powered ADAS/AD toolchain, vehicle platform, and autonomy stack to help customers shorten time to market, build high-quality systems, and create next-generation consumer experiences. 18 of the top 20 global automakers trust Applied Intuition’s solutions to drive the production of modern vehicles. Applied Intuition serves the automotive, trucking, construction, mining, agriculture, and defense industries and is headquartered in Mountain View, CA, with offices in Ann Arbor and Detroit, MI, Washington, D.C., Stuttgart, Munich, Stockholm, Seoul, and Tokyo. Learn more at appliedintuition.com.

Please note that we are an in-office company, which means the expectation is that you would come in to your Applied Intuition office 5 days a week.

About the role

Global, all levels of experience

We are looking for bright engineers interested in helping our customers solve complex technical issues related to Applied’s products. Our Postsales Engineers have a unique mix of software expertise, domain knowledge, and execution driven mindset. Using these skills, our engineers work closely with autonomy developers to ensure that Applied’s products are providing maximum impact to advance customers autonomy initiatives. This is an important role for the company bringing together our product and engineering expertise with our customer-centric culture.

Responsible for: Office hours, Level 1 support, Bug reports, Feature requests, TPMing customer issues

At Applied Intuition, you will:

  • Run office hours and first line support for customers
  • Manage requests from customer teams to ensure they are getting maximum value from Applied’s products
  • Lead workstreams to support groups of users in customer engagements

We're looking for someone who has:

  • Experience in interacting with end-customers as an application engineer or a developer
  • An acute attention to detail and an execution focused mindset
  • Strong communication skills and focus on solving customer problems
  • Proficiency in debugging and working with Python/C++/Linux
  • Experience in QA and wants to grow their customer facing and engineering skills
  • Strong communication skills and focus on solving customer problems

Nice to have:

  • Experience working with automotive OEMs or suppliers
  • Prior work in autonomous vehicle or robotics development domains
  • Prior work in software simulation
  • Experience with simulation software tooling

Autonomy is one of the leading technological advances of this century that will come to impact our lives. The work you’ll do at Applied will meaningfully accelerate the efforts of the top autonomy teams in the world. At Applied, you will have a unique perspective on the development of cutting edge technology while working with major players across the industry and the globe.

Compensation at Applied Intuition for eligible roles includes base salary, equity, and benefits. Base salary is a single component of the total compensation package, which may also include equity in the form of options and/or restricted stock units, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Applied Intuition pay ranges reflect the minimum and maximum intended target base salary for new hire salaries for the position. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, interview performance, and the level and scope of the position.

Please reference the job posting’s subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the location listed is: $105,000 - $165,000 USD annually. 

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Applicants will be required to be fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable federal and state law. Applicants should be aware that for external-facing roles that involve close contact with Company employees or other third parties on the Company's premises, accommodations that involve remaining unvaccinated against COVID-19 may not be deemed reasonable. The Company will engage in the interactive process on an individualized basis taking into account the particular position.

Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.

Top Skills

Python,C++
The Company
Sunnyvale, CA
472 Employees
On-site Workplace
Year Founded: 2017

What We Do

As the foremost enabler of autonomous vehicle development, Applied Intuition equips engineering and product teams with software that makes it faster, safer, and easier to bring autonomy to market.
Applied’s suite of products, focused on simulation and analytics, delivers sophisticated infrastructure built for scale. Companies of all sizes use Applied to comprehensively test and rapidly accelerate their autonomous vehicle development.
Headquartered in Silicon Valley with offices in Detroit, Tokyo, and Munich, Applied is composed of software and automotive experts from the top companies in the world (such as Google, Amazon, Apple, Waymo, Tesla, Delphi, GM, and Bosch).

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