As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.
R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.
What R.E. Mason Offers Associates:
R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:
- Participation in the Employee Stock Ownership Program (ESOP)
- Retirement plan, including a Safe Harbor contribution
- Medical / Dental / Vision Insurance
- Employer paid Life Insurance and Long-Term Disability Insurance
- Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
- Paid company holidays
- Career Development Program
- Retirement and Financial Wellness program
- Employee Assistance Program (EAP)
- Alternative/Hybrid Work Schedules
General Description
The Application Engineer (AE) role is an integral part of the application engineering, inside sales, and customer service teams. The position entails communicating with multiple entities; customers, vendors, and coworkers to deliver a superior level of customer service and technical support. The AE must be able to respond to technical and sales-based customer inquiries related to mixers/agitators, filters, pumps, and other products and services with little to no oversight from management. The AE will work with Account Managers to pursue day-to-day sales, as well as project opportunities for the company while acting as the liaison between the customer and manufacturer. The AE will have proficient product knowledge across the breadth of our product offering. The primary interface with customers and the factory is telephone calls and email. Customer site visits will also be required when needed, and this AE will assist in finding new business. Normally, there should be no overnight travel required.
Specific Responsibilities
- Respond to inquiries from customers
- Perform sizing and selection of mixers, filters, and other process equipment with little to no oversight required
- Preparing daily quotations and project bids with little to no oversight required
- Reconcile purchase orders against quotation and processing orders. Expediting orders is also required.
- Troubleshooting technical issues via telephone with customers
- Develop relationships with customer accounts and pursue/qualify sales opportunities
- Keeping up with new technology and industry trends
- General review of terms and conditions for contracts/purchase orders
- Other tasks as assigned
- Customer service mindset
- Strong written and verbal communication skills
- Teamwork focused
- Self-Motivated, organized, and professional
- Microsoft Office skills
- Basic project management skills
- Sets and manages customer expectations successfully
- Excellent listening skills
Qualifications
Required Education & Experience
- 4-year Bachelor of Science degree, preferably in Engineering, or equivalent industry experience
Preferred Experience/Competencies
- 1+ years Application Engineering/Inside Sales experience required
- Process Equipment (mixers, Heat exchangers, etc.) experience preferred
Physical Requirements
- Standing
- Walking
- Sitting
- Kneeling
- Reaching Overhead
- Climbing
- Pushing and Pulling
- Lifting - 30 pounds
- Using a Computer
- Using a Telephone
- Driving
RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.
This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.
Skills Required
- Bachelor of Science degree (preferably in Engineering) or equivalent industry experience
- 1+ years application engineering or inside sales experience
- Process equipment experience (mixers, heat exchangers, etc.)
- Microsoft Office skills
- Strong written and verbal communication skills
- Customer service mindset and ability to set/manage customer expectations
- Basic project management skills
- Ability to perform physical tasks and lift up to 30 pounds; ability to drive and perform occasional site visits
What We Do
Robert E. Mason & Associates, Inc. is a leading provider of process control solutions and industrial automation in North Carolina, South Carolina, and Virginia. As an Emerson Impact Partner, the company provides industry-leading process equipment and services for automation, safety, and reliability across sectors including Energy, Life Sciences, Chemicals, and Pulp & Paper, helping organizations improve operations and increase productivity.
