If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Expert in all aspects and configurations for enhancements and projects related to Webster Bank's Encompass Loan Origination System, including advanced business rules, workflow rules, eFolder setup, TPO Connect, Consumer Connect, web settings, plugins, and other settings. In addition, will support operational systems and deal with production issues along with driving root cause analysis. Based on analysis, will determine and prioritize the IT or business solutions to solve the problem. This individual will be knowledgeable in all aspects of the software development lifecycle and provide and receive work direction in order to deliver assigned work on time. Will be a collaborator with IT and Business teams with an emphasis on timely and accurate communications.What you will do
Knowledgeable of Banking Systems
Formulate and define system scope and objectives based on both user need and a thorough understanding of business systems and industry requirements; considers business application of technology to both current and future business environment.
Develop detailed application, product and/or tool selection evaluation criteria based on identified product requirements.
Provides consistent, accurate and timely updates to team members, stakeholders, and management on the status and issues surrounding assigned work.
Actively participate in daily tasks and projects.
Collaborates with end user community and maintain an environment of partnership. Provide fast and accurate information. Proactively remain engaged and aligned with user community on assigned work.
Proactively considers the broader business implications of proposed changes to current and future business needs.
Analyze, test and implement changes of varying complexity. Follow best practices, and release control process.
Ability to participate in requirements analysis for small to medium projects.
Supports design, build and test planning phases for small and medium scope enhancements and projects.
Support project manager/release manager by developing detailed project information such as scope, estimates, evaluation criteria and task lists. Maybe asked to lead smaller efforts.
May utilize requirement management tools.
Coordinates production releases with internal and external partners. Manages associated risks effectively by producing appropriate risk mitigation plans.
Works with supervisor to oversee vendor relationships to ensure conformance with agreed upon SLAs.
Is available for escalated production issues as needed.
Helps train team members on advanced configuration techniques.
Skills and Abilities
Excellent and proven interpersonal skills to include: verbal, written and technical communication skills.
Skilled problem solver that is very detail-oriented.
Proficiency in automated tools and desktop software.
Education Qualifications
Bachelor’s Degree in Arts/Sciences (BA/BS) in a directly related field or equivalent required
Experience Qualifications
5-7 years of advanced Encompass configuration and administration experience required
Licenses and Certifications
Certified Encompass Administrator upon hire required
The estimated salary range for this position is $120,000USD to $130,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-EF1
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Skills Required
- Bachelor's Degree in Arts/Sciences in a related field or equivalent
- 5-7 years of advanced Encompass configuration and administration experience
- Certified Encompass Administrator upon hire
Webster Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Webster Bank and has not been reviewed or approved by Webster Bank.
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Leave & Time Off Breadth — PTO, holidays, and volunteer days are generous, with paid parental leave included to support time away needs. Flexibility such as hybrid/telecommuting options further strengthens time-off usability.
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Healthcare Strength — Health coverage spans medical, dental, and vision with HSA/FSA options, telemedicine, wellness incentives, health coaching, and an EAP. The offering is positioned as comprehensive within a broader Total Rewards framework.
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Retirement Support — Retirement programs include a company 401(k) match and an employee stock purchase plan. Financial education and employee banking discounts add to long‑term financial support.
Webster Bank Insights
What We Do
Webster is a leading commercial bank that delivers financial solutions to business, individuals, families and partners. With more than $60 billion in assets, we offer digital and traditional service delivery through our differentiated lines of business: Commercial Banking, Consumer Banking and HSA Bank, one of the country’s largest providers of employee benefits solutions. Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity and affirmative action employers M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law. © 2021 Webster Financial Corporation. All rights reserved. Webster Bank, the Webster Bank logo and the W symbol are trademarks of Webster Financial Corporation and Registered in the U.S. Patent and Trademark Office.
