Location: Physik Instrumente (PI) Taiwan Ltd. has a primary office located at 4F-1., No. 170, Sec. 4, Xinyi Rd., Da'an Dist., Taipei City 106643, Taiwan.
Territory: APAC (excluding Mainland China)
Reports To: Sales Manager - APAC
Job Objective:
We are seeking an Application and Support Engineer to provide technical expertise, support and application for ACS Motion Control products. The role involves working closely with customers, distributors and the sales team to deliver high performance motion solutions and ensure customer satisfaction.
Major Duties and Responsibilities
Technical Support
• To provide technical support to direct customers and indirect customers in coordination with ACS
distributors in the region.
• Conduct Product training and develop customers and distributors technical knowledge and skills
• Perform system setup, tuning and servo optimization at customer sites to ensure optimal
application performance
• Deliver product demonstrations and provide technical pre-sales consultation to support solution
adoption.
• Develop advanced applications and support solution implementation to meet specific customer
requirements.
• Respond promptly to customer technical inquiries to ensure high customer satisfaction
Requirements• Bachelor's degree in electrical / mechatronics engineering or related discipline
• Proper theoretical background in the fields of control theory, electrical drives, motors, digital,
analog, and power electronics.
• Experience in a Field Application Engineer (FAE) or Application Engineer role is preferred.
• Programming skills required (e.g. Python, C/C++)
• 3-5 years of experience with motion and control systems (Familiarity with ACS products
preferred)
• Excellent communication and presentation abilities.
• Strong troubleshooting and root cause analysis skills.
• Required to travel APAC countries (30%-35%). Able to travel to Israel without VISA issues.
Every year, 1-2 visits at ACS headquarters in Israel.
• Build and maintain proactive relationships with customers and distributors, with a customer focused, solution-oriented approach.
• Fluent in English and Standard Chinese languages (speak, read, write)
• Ability to work independently and manage field assignments.
• Strong collaboration skills with cross-functional teams.
Skills Required
- Bachelor's degree in electrical or mechatronics engineering or related discipline
- Theoretical background in control theory, electrical drives, motors, digital, analog, and power electronics
- Experience in a Field Application Engineer or Application Engineer role
- Programming skills in Python and C/C++
- 3-5 years of experience with motion and control systems
- Fluent in English and Standard Chinese languages
What We Do
ACS Motion Control delivers high performance motion controller and drive solutions to OEM machine builders serving semiconductor, laser processing, life science, FPD, 3D printing and electronic applications. ACS solutions increase positioning accuracy and throughput while reducing design time with best-in-class software development tools and servo control algorithms. Founded in 1985 and headquartered in Israel, with sales and support offices in the USA, Germany and China, ACS joined the PI Group in January 2017 when Physik Instrumente GmbH became majority shareholder. ACS Customer Promise We are always ready to rise to the challenge to deliver smart, best-performing motion control solutions for the most demanding applications, developed and supported in partnership with you and in-line with your needs.
